Fire Boltt — Received damaged product and wantt to return for refund in return window

Address:	room no 404 ganraj aprtment diva east
Website:	www.fireboltt.com/policies/privacy-policy

I have order a product fire boltt name Fire Pods Ninja 601 ORDER NO[protected] i got delivery on 5 oct 2023 and i ordered it on 1 oct but the received product is have scratch on it also the product out put is not good i tried return the product from the website but unable to do so as it was in one time login tried calling customer support they are saying today on 7 oct they have change their policy and will not take any return or replacement or refund request and i need to visit service center
in website return policy it is mentioned di product is damaged consumer can file return request and company will arranged a pickup but the agent name aakash and pratibha from escalation said we are not following it and this is new policy and an du have no right to get this details as its private and above constitution of India and u can file complain we will take care