First Flight — Consignment Delivery not traceable and office members not giving proper answer

Address:

Lucknow, Uttar Pradesh

I am vineet saxena. My Consignment for First Flight Couriers with Consignment No.PJ0159444, despatched on 04-Feb-2014 is currently with lucknow or Bangalore since 7 days & is not yet delivered to my elder brother home in Bangalore. On 10th Feb it was branch misroute. No branch is taking responsibility to delivery & they are passing the consignment to each other. I called all branch office, saying they sent to Bangalore branch, Bangalore branch saying they not yet received it. I highly escalate the worst services by FirstFlight, behaving like govt postal dept. I think postal dept is much faster then this courier co. who plays within their own department themselves. Hence I am filing consumer complaint for Pune office for the delay in service, delivery & harassment that they are doing to me. Main thing is this, in my consignment there are very important medicine. Which was very costly. My consignment was insured. But they people are saying you will reimbursement as per our rules. What should I do, pl. help me. Vineet Saxena [protected] [protected]@hotmail.com