First Flight Courier — Consignment not delivered even after repeated followup from past 9 days

BirSankalpa

Address:

Bangalore, Karnataka

Hi, Consignment number Consignment # D991B4450464 was booked from Delhi on 23rd June 2015 to be delivered to Bangalore. Till 1st July it is sitting in Bangalore and there is no one to deliver the consignment. Called more than 40 times in past 5 days to Bangalore call center.All the personnel tells something or other(will be delivered today evening, tomorrow first thing in the morning, past noon for sure etc). Last Saturday, it was posted in First Flight's website as if someone tried delivering the courier.Total lie!No one came from First Flight and Security also did not have any visitor from First Flight. This is happening from past 5 days and it was a very important document to be submitted to bank.This will result in lots of issues for me. Another thing is, First Flight's corporate office never picks up any calls at all(sent around 7-8 mails to them already.No response from First Flight courier). 9 days already over.And, what I got to know from Bangalore call center is there is no one to deliver the courier to my place so it is not reaching! Really terrible service from First Flight .Getting all couriers from other courier service(Blue Dart, DTDC) without any issues.

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First Flight Couriers customer support has been notified about the posted complaint.

Jul 03, 2015

Updated by BirSankalpa Please be very careful while selecting your Courier carrier!!I just don;t want to have many persons suffering like the way I'm suffering from past 12 days.

Now it shows in website it is delivered.No one came to deliver anything to us!

Was talking to Ms Suma in Bangalore Call center.Like she always does, she took the phone and kept me waiting for past 3 minutes and kept my telephone bill going and not doing anything and then eventually hangs up the phone without any response(this is the 4th time she did like that.Atleast Mr T Srinivas is better in that respect as he gives some information).

Not sure if this is a company with good credibility.Should have checked online first.They even delivers consignments to incorrect address(god forbids, if that is a case like me where it contains important information).

Below is the latest update in First Flight website

Consignment No. Reference. No. Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Date Delivery Time
D991B4450464 23-Jun-2015 Delhi Bangalore Delivered Company Seal & Sign 03-Jul-2015 11:50:00

Date Serving Location Status
03-Jul-2015 Bangalore Consignment Delivered
03-Jul-2015 Bangalore Out For Delivery
30-Jun-2015 Bangalore Arrived at BAE Sarjapura Branch
30-Jun-2015 Bangalore Despatched to Branch for Delivery from BAE Thanisandra HUB
29-Jun-2015 Bangalore Arrived At BAE Thanisandra HUB
27-Jun-2015 Bangalore Return To HUB (RTH)- from BAE Sarjapura
27-Jun-2015 Bangalore Pending - Party Not Available
27-Jun-2015 Bangalore Out For Delivery
26-Jun-2015 Bangalore Arrived At BAE Thanisandra HUB
24-Jun-2015 Delhi Dispatch from Mahipalpur Hub
24-Jun-2015 Delhi Arrived At Mahipalpur Hub
23-Jun-2015 Delhi Dispatch from Kashmiri Gate
23-Jun-2015 Delhi Booking At Kashmiri Gate

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Comments

BirSankalpa

Called First Flight's Bangalore call center 4 times today as well.
No action taken.They just keep telling that they will call me back.Never calls me back .Based on their feed back, they cannot contact the person who is holding my courier ftom past 6 days.Neither did they send anyone to collect that courier and get that delivere to me.
This caused immense mental agony and harassessment apart from business loss.
As the total loss of busuness is less than Rs 1 lakh, does this go to consumer court?
I have all the call list that shows the attempts that I made to resolve from my end.
I also have all the mails(BTW, First Flight's mail never gets any response from their corporate office as on yet.Neither the corporate phone# listed takes the call in past 6 days) that shows the intensity of impact that would be caused for not getting the courier delivered.

Below is what it is showing now in First Flight website:

Consignment No. Reference. No. Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Date Delivery Time
D991B4450464 23-Jun-2015 Delhi Bangalore Returned To Hub

Date Serving Location Status
30-Jun-2015 Bangalore Arrived at BAE Sarjapura Branch
30-Jun-2015 Bangalore Despatched to Branch for Delivery from BAE Thanisandra HUB
29-Jun-2015 Bangalore Arrived At BAE Thanisandra HUB
27-Jun-2015 Bangalore Return To HUB (RTH)- from BAE Sarjapura
27-Jun-2015 Bangalore Pending - Party Not Available
27-Jun-2015 Bangalore Out For Delivery
26-Jun-2015 Bangalore Arrived At BAE Thanisandra HUB
24-Jun-2015 Delhi Dispatch from Mahipalpur Hub
24-Jun-2015 Delhi Arrived At Mahipalpur Hub
23-Jun-2015 Delhi Dispatch from Kashmiri Gate
23-Jun-2015 Delhi Booking At Kashmiri Gate

shilpi.4may

from Bengaluru, Karnataka

Hi, Consignment Number : U991M083324 was dispatched on 24th June 2016 from Patna, Bihar and on tracking its showing that it has reached to Bangalore on 26th June and dispatched for destination. Its 4th July 2016 today and have yet not received my courier. No action has been taken by the First Flight Courier Services. Kindly take possible actions and deliver it asap.