[Resolved]  First Flight Courier — CONSIGNMENT NOT DELIVERED TO THE CUSTOMER AT THE MENTIONED ADDRESS.

HELLO! TO WHO EVER IS THERE. WITH SHEER DISAPPOINTMENT WITH THE SERVICES OF THE COURIER SERVICE I WOULD LIKE TO BRING THIS TO YOUR KIND NOTICE. I HAVE A CONSIGNMENT BOOKED IN MY NAME BY THE ONLINE SHOPPING SITE CALLED JABONG.COM ON 11 TH OF NOVERMBER[protected] BEARING THE AWB NUMBER -O[protected] FROM GURGAON TO THE DESTINATION TIRUPATHI. I CONSTANTLY CHECKED THE STATUS OF THE CONSIGNMENT THROUGH YOUR WEBSITE VIA TRACK YOUR CONSIGNMENT AND IT ALWAYS SHOWED -IN TRANSIT-AND NOTHING ELSE. I ALSO MADE PHONE CALLS REPEATEDLY TO YOUR TIRUPATHI OFFICE FOR THE SAME. AFTER TAKING TOO MUCH TIME TO REACH THE DESTINATION, WHEN I CALLED THE OFFICE FOR THE SAME, THEY SAID THAT THE CONSIGNMENT HAS ARRIVED AND WE ARE UNABLE TO DELIVER TO YOUR PLACE STATING THAT WE ARE SHORT OF STAFF AND ASKED ME TO TAKE DELIVERY FROM THEIR OFFICE ITSELF. I ENQUIRED IF THERE IS NO SERVICE TO THE PLACE HOW CAN YOU BOOK A PARCEL AND THE ANSWER WAS DISGUSTING. I WANT TO TELL YOU THAT THIS IS NOT FOR THE FIRST TIME IT HAPPENED TO ME. IN FACT I WARNED THEM SAYING THAT I WOULD LODGE A COMPLAINT AGAINST THEM IF IT IS REPEATED AGAIN AND AGAIN, BUT THERE IS NO IMPROVEMENT AS FAR AS THE SERVICE IS CONCERNED. NOW I AM GOING TO THEIR OFFICE IN TIRUPATI FROM CHANDRAGIRI WHICH IS NEARLY 20 KM AWAY SPENDIG MY TIME AND MONEY JUST FOR THIS REASON. I WOULD LIKE TO TELL YOU IT IS NOT THE FRANCHAISEY WHO SUFFERS BUT THE REPUTATION AS FAR AS THE FIRST FLIGHT COURIERS MAINTAINING WILL BE AT STAKE. PLEASE CHECK ON THAT KEEP THE GOOD REPUTATION GOING. I WOULD ALSO LIKE TO TELL YOU THAT IT IS TAKING TOO LONG TO REACH BIGGER CITIES OR DESTINATIONS OR HUB OFFICES FOR THAT MATTER. THE ADDRESS WHICH I HAVE GIVEN AS DELIVERY PLACE IS NOT A REMOTE VILLAGE, BUT IT IS A CONSTITUENCY AND 2O KM AWAY FROM YOUR HUB OFFICE AND MORE AND MORE IT IS LOCATED IN THE BANGALORE-CHENNAI HIGHWAY. EVERYONE SHOULD GO THROUGH THE TOWN IF THE TRAVEL BY ROAD. HOPE THAT YOU WILL GIVE ATTENTION TO MY FEED BACK OR A COMPLAINT THINK WHATEVER IT IS AND COME UP WITH A GOOD DECISION AND SEE THAT IT WILL NOT HAPPEN TO YOUR CUSTOMERS AGAIN. THANK YOU.