Jabong.com Customer Care
Xerion Retail Pvt. Ltd.
Customer satisfaction rating: 43%
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2165
COMPLAINTS

Jabong.com Customer Care

Xerion Retail Pvt. Ltd.

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Plot no. 109, Udyog Vihar, Phase 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
43%
Complaints
2165
Pending
106
Resolved
886
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Wed08:00 am - 12:00 am
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Fri08:00 am - 12:00 am
Sat08:00 am - 12:00 am
Sun08:00 am - 12:00 am

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Jabong.com Complaints & Reviews

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Jabong — not initiating refund

 Shivbhakt on Aug 21, 2019
I returned by product to jabong on 26th july 2019 of order no 111515927481869550903 of rs 1566 but till now i haven't received by refund. I called them but they say it has been processed from our side, so why it is not credited in my account. I also called my bank about it and they say they can not track transaction using reference no which is given to me by jabong....
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — product not delivered but status shows delivered

 Meenakshi230 on Aug 18, 2019
I placed an order on 14th august and my order id is 111766619264916161501. My product consisted of three items, one of which dress berry black metal necklace chain shows delivered. However, i have not received the item till now.
Although they delivered the bill for that item along with another item there was just one thing inside the package. There is no way to even contact them now from their portal.
I am highly dissatisfied with their service and they do not even provide a way to convey our problems through their portal which is simply pathetic....
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — delayed and not received order not refunding money

 Shital Pisal on Aug 16, 2019
Hi,

I purchased some tops on 21st june 2019 on jabong.com. From that order one white top which was supposed to receive on 3rd jully 2019 is still not received to me.

I called there customer care 3 times till now. I emailed this complaint but they are giving only false commitment.

They are not refunding my money.

Today is 16 august 2019 still no update from jabong side.
Need consumer court help for this....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — regarding exchange

 Zubeida Anjum on Aug 10, 2019
I placed an exchange request for two orders on the 15th of july. One of the requests was cancelled recently due to a technical error and i've been trying to contact jabong to for a long time now. There hasn't been any help provided. I am fed up and want to cancel both orders and want to return them now instead because this doesn't seem to be going anywhere. Please do the needful and pick up these return orders and refund my money!!!

The order ids are:
[protected]-8722503
[protected]-9259201...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — refund processed

 Allauddin43 on Aug 9, 2019
I have returned the product to jabong and it's been almost 20-25 days now and i have called them almost 10 to 15 times now
I am awaiting for a refund and they aren't processing it
Every time i call them i get only one response we are escalating we are escalating that's it
If this can be looked into will be of great help
Kindly do the needful
Thanks...
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — missing item delivered

 akshay1144 on Aug 1, 2019
I had ordered a tryst watch worth rs.2796/- on 24th july'19 whereas i received the courier on 27th july'19. The packet i received had a empty box packed & there was no watch inside it. I had complained regarding the same with the jabong customer care which they denied to resolve. Being a frequent buyer through jabong i had never faced such situation before, but when i have complained for this order which was complete fraud jabong help center has disappointed me with not resolving the issue. I would request you to help me find the solution for same. (My mobile no:- [protected])...
Complaint comments  Read comments Complaint category Jewelry & Watches

Jabong.com — shoes fraud

 lionheartkapill on Jul 25, 2019
I ordered a shoe from jabong, which got delivered on 9th of this month, shoe was short in size so i requested for exchange for uk size 10 instead o[censored]k 9. I got the exchanged shoe on 12th july. The shoe was of hrx, so the box in which i got the shoe was of myntra.

Shoe was defective first of all, then nob was not there of laces, and last thing is the shoe i got was again o[censored]k 9 and on the flap of shoe there was a sticker uk 10.

I also got pictures and video for the same and jabong team is not helping me out and only offering a refund.

This is a case...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — complain about delivery boy

 Bhavya2411 on Jul 24, 2019
Sorry but today was the day of the delivery of my products, i got a call from your delivery boy saying he will not come to my address and i should go to him and collect, i thought he might not know the place but when i ask him he was so rude, and said i know the address but i will not come there if you want your things come and collect from highway. The address i have mentioned in jabong for delivery should be the address for delivery not according to his convenience. The way he was talking was so disgusting that when he asked me that i want the products or now i just say no i don't want.
There...
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — return request declined by jabong

 RenukaKapil on Jul 16, 2019
I order a kurta from jabong. And after picked up on 12 july .. i found it not proper... so i put the return request.. Next day i got a message pf taking the delivery by 10 am... and i waited whole day for the pickup man... but in the evening i got a call from the person as he will pickup the product next day.. and then i checked today my return request has been cancelled... why so? I need my money back... just done with shopping on this site.. and it is my first order ever and also the last one tooo... solve my issue asap...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong — order id: 111218130381421441901

 Ram_cm on Jul 11, 2019
This is regarding the above mentioned order id, i have placed an order on 12th jun and it was supposed to be delivered on 21st jun. I haven't received the order hence i have raised the complaint for the delivery. I was supposed to get the resolution by 24th however no response. Again i have made a call to cancel the product and return my money. They confirmed maximum 48 hrs the order will be cancelled however till now the order was not cancelled nor delivered. I have made more than 20 calls and spoke over 10 escalation team. They kept on saying 24 to 48 hrs however the refund is not intiatied. I...
Complaint comments  Read comments [1]Complaint category Online Shopping

Jabong.com — non delivery of order for 30 days

 msiyer88 on Jul 8, 2019
I have ordered 4 items on 6th of June the order I'd number is 111167539458110307101.1 item was delivered on time.other 3 items were supposed to be delivered to me by 15 th june.i have made more than 10 calls to jabong in the last 20 days.the issue has not been resolved yet.They do not even bother to get back with an update.Every time the answer is the same.please wait for 48 hours, we have escalated your complaint.And after 48 hours I call them back again, the cycle repeats.Their superb customer care executives tell me that the order cannot be cancelled from their end and that I should refuse delivery...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — already completed 6 months but not solved

 Adi manikantareddy on Jul 6, 2019
Ordered jbl flip4 speaker on jabong site.. But i am open the box packing was myntra i open the box inside no speaker.. And they is no return policy.. Icall to ecom express but his saying i can't help u please contact jabong customercare... Icall u also did not respond.. Already completed 1week... Icall u customercare ur agents saying declined... I never seen this type of fraud site. Their said package was nicey delivery to u only i checks on my side so icant help to u said the team. Now what i do please help...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Jabong.com — clothes and shoes

 Alyan Abdul on Jul 4, 2019
I had ordered 3 products on jabong.com almost a month back. Had made online payment for it.
They have not delivered it... There is no response from the customer service... They arent even canceling the products or even giving me refund on the order. I have wasted multiple hours running after them just to get back my hard earned money but to no avail. They are careless and negligent and cannot even provide proper details....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — delay in delivery.( more than 32 days)

 Ragu Mahalingam on Jul 2, 2019
Ordered a product on june 1st but not yet delivered.I have made many complaints but still there were no action has been taken.
I'm unable to cancel the order. They said they don't have the option of cancelling the order from their side as it is in transit.
They have my money, not sure I'll get it back.
Please help me to get it back....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — my product not received

 MOHAMMED GAREEBUN NAWAZ on Jul 2, 2019
I am order a spykar brown slim fit solid chinos size-34 on 03-jun-2019 as verified on app track item has been shipped on 04-jun-2019 expected delivery by 16-jun-2019 but my order was not received even after lapses of nearly one month
My order id no.111141042300920042101
I have already complaint lodged on[protected]
Please what is status of my order id...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Jabong.com — product misplaced during shipping/not traceable

 pooja.hybridoma on Jun 26, 2019
Hi all, I placed order in 12th of June and suppose to be delivered by 19th of June.Order end digits are -9803: Black kurta sets:Bhama couture. Product shipped but not traceable even Jabong customer care also not able to provide resolution..I have paid money 1387/- for this order.I requested customer care team to cancel the order and return my money but they are unable to cancel also.
In such cases what a customer should do.
During shipping product got misplaced.
Phone No-[protected]
Email ID-pooja.[protected]@gmail.com
Looking forward quick resolution of this issue....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Jabong.com — fake update without pickup attempt

 Subhadra Satapathy on Jun 26, 2019
Hi,
The jabong website is so fake that if customer wants to exchange or return a product within the validity date the pickup guy is not coming to door step and making a fake update stating that incomplete item. I have the complete item and i have sent the images to the company website but they are dragging and not giving resolution of proper pickup date and they are forcing me to keep the product. The registered email i'd for jabong is [protected]@gmail.com and the order i'd is 111168064729752106103 and the products are octa blue butterfly sun glass and octa cat eye pink sunglass
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Jabong.com — not received the refund of the return order

 Pranshu Kinger on Jun 25, 2019
I had placed an order by the app jabong.com
I had recieved a wrong product.
I requested to return it. On the next day the person from jabong oicked it up but the detailes were not modified in the application. As well as i didnt get any refund in my account.
My order no.[protected]
The return request is from 4th feb 2019
I am trying too get help from the app but no help was prvided and my reason was not listed in it. I had to search a lot beacuse of it. The app is also not working properly. The photos are not loading in it of the product and i am not able too see...
Complaint comments  Read comments [1]Complaint category Products & Services

Jabong.com — jabong not refund my money rs.4543.84

 Sandip Munda on Jun 23, 2019
My order no is 111066479171351397003 total amount is rs 4543.84. I have return this item on 29th may, and jabong initiate refund my amount on 3rd june but still now my amount is not refund i have follow up more then 20 times to my kotak bank and jabong however still not get any resolution. By mistakenly i have given wrong bank account no. To jabong instead of 10 digit, i typed 9 digits account no. So how it is possible to amount successfully refunded in wrong bank account. Also i have share my bank statements with jabong, i coordinate with my bank as well they ask me for rrn from jabong, however...
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — unnecessary error occurring

 Sunidhi05 on Jun 19, 2019
I bought a khaki solid dungaree from jabong and when i want to return it due to fitting issue, i filled up all my details correctly still everytime i try to file a return request the "the customer state is required to process the return" error shows up. I would like the jabong team to kindly see through this issue and resolve it as soon as possible....
Complaint comments  Read comments Complaint category Online Shopping

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