Jabong.com Customer Care
Xerion Retail Pvt. Ltd.
Customer satisfaction rating: 48%
Submit a Complaint
1921
COMPLAINTS

Jabong.com Customer Care

Xerion Retail Pvt. Ltd.

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Address
Plot no. 109, Udyog Vihar, Phase 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
123
down
145

Customer satisfaction rating
48%
Complaints
1921
Pending
117
Resolved
875
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon08:00 am - 12:00 am
Tue08:00 am - 12:00 am
Wed08:00 am - 12:00 am
Thu08:00 am - 12:00 am
Fri08:00 am - 12:00 am
Sat08:00 am - 12:00 am
Sun08:00 am - 12:00 am

Jabong.com related photos (506)

Jabong.com Complaints & Reviews

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Jabong — product of shipping has been delayed and customer service is helpless

 bittoo_1985 on Dec 8, 2018
Dear sir, madam
This is to inform you that the product of one of my exchange item having order no[protected]-4034301 shipping is getting delayed by more than 1 days & still it is getting delayed. My contact no is [protected]. The product is not yet shipped by the jabong/seller and the laughing point is jabong is not helping me out. The item was supposed to ship on 7th of december but today is 8th of december still the item hasn't been shipped. The delivery date is 10th of december and i highly doubt it will reach on time. I have clearly attached a screenshot of my exchange product details....
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — refund of two products

 San_ta on Dec 7, 2018
It is almost a month that i have returned my two products one sandals & skirt kameez to jabong but did not receive any refund. I have sent so many mails to two mail ids mention on their website but nothing has been done. Every time i got a mail send ur account detail ur amount will process in 2 business days. This is so annoying. Even i have sent mail to chief manager but nothing has been done....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — jabong cancelled my refund

 Mokshipandita on Dec 6, 2018
I placed my return request to jabong on 18th oct 2018, as the product details clearly showed that the item is returnable but still jabog refused to pick up the order. After several complaints they asked me to ship the order back to the warehouse which I did with firstflight tracking no. AWB: M991B8240391 which clearly show the status as delivered.

Even after placing so many complaints to jabong they have not take this seriously and after dropping several mail to the customer care, they don’t bother to contact back.
Jabong order id :[protected]-3831301
Returning...
Complaint comments  Read comments Complaint category Online Shopping

Jabong — poor return policy

 rtimchen on Dec 5, 2018
Sir/madam,
As much as i love jabong, i am very displeased and disappointed with the return policy of jabong. I ordered 5 products on 10th november and got delivered on the desired date.
But when i opted for return, my goodness its so horrible the delivery person takes many days for return, to reach my home. At first when i opted for returning the two products, the delivery person took almost 5 days to reach my home and also my return was declined but initially afterwards i got the message that the return was accepted but till now only one of my product amount is refunded. The other...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — refund not done for returned item

 Subhra. Nancy on Dec 5, 2018
I purchased an item with order no 109106356364448500603 with jabong on october 15 2018. Due to difference in color of the product compared to the image provided at the online application, i placed return on october 18. The product was returned and i got the acknowledgement. However, i could not initiate the refund at the online application, due to error while updating bank account details.

I got in touch in the customer service and was asked by them to share my bank details through mail to care@jabong.com. I did the same on 23rd october 2018. However, refund did not happen within...
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — roadsters brown chinos

 Manishthawani on Dec 4, 2018
Hi
I ordered a roadster brown chinos on 25th nov 2018 from jabong. The parcel was to be delivered before 1st of December 2018.
The parcel arrived at hub in my ahmednagar city on 29th of nov 2018. Today the date is 4th dec 2018 but not yet delivered. I had put up a complaint on jabong regarding this but they are still telling to wait for more two days. U needed that parcel on time but now of no use. Even they are not cancelling it....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — order no:10950280345809300540 incident: 181130-000492] [Resolved]

 rsudesh on Dec 4, 2018
This is 3 rd exchange request. Can you please tell what things you exchange this product 3 times you send same product. You mention slim fit on site every time you are sending super skinny fit. Are you people bliend can’t see why coustmer is exchanging product. This is my recent complaint no[protected] if you will not giving proper response than tomorrow i am coming at your office than i will tell what i can do. This is last time i am telling and last shopping also....
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — refund for my debited money when order was not placed

 IpsitaD on Dec 3, 2018
On 29.11.18 i had ordered a forever 21 top from jabong. While payment, my amount (Rs 1038.75) was immediately debited from my account but the app sent a notification that "the transaction was successful but order was still not placed." i received my bank statement clearly saying that the amount was transferred to jabong, but then when i checked, the app showed no orders. When i called their customer care, a lady said that she could see my order (Even when i did not say her my order). She asked me to wait for 24hours. But no action was taken. Next day when i called again, the customer care man denied...
Complaint comments  Read comments Complaint category Other

Jabong.com — no refund for defective product

 Jeremy M on Dec 2, 2018
Got Leecooper brown derby boots which torned out within three days of usage. Jabong executive requested to return back the product as it was under warranty. I was informed about the refund which has been initiated. But It's been months no refund has been made. No response from customer care till date....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — defective product returned back. but no refund initiated

 Jeremy M on Dec 2, 2018
Ive ordered leecooper brown derby boots. Within three days of usage it torned out. Jabong executive requested me to return back as it was under warranty. Now it's been months no refund has been initiated. Every time i call customer care, they assure to get resolved in 48 hrs. But till date no refund has been made inspite of hundreds of complaint nails and phone calls...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — failing to refund on time

 Wisonroy on Dec 2, 2018
On the 9/10/2018 i bought the north face wind/wp hybrid grey outdoor jacket. The price of the jacket after discount is rs.4467.68 and i received the product on the 16/10/2018 but when i received the product i didn't like it so i change my mind and i make a return and i already give the bank details which the refund money should refund and they pick up the product on the 20/11/2018 but till today the 2/11/2018 i haven't not received the refund money. So kindly check the matter as soon as possible...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong — poor delivery person

 rtimchen on Dec 2, 2018
Sir/madam,
With utmost respect for jabong i have recieved the required product on time.
However when i applied for return and the requested product was guaranteed.
The return pickup has failed many times and instead, the main office in my city are telling me to return and to my horror they are unresponsive. Delivery person in my city is not upto the standard it use to be before.
Please help me to resolve my issue fast.
I would be forever in your debt
Thank you.
My details are
My product details are
Arise
Grey solid henley t-shirt
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — about refund money not received

 All about Entertainment on Dec 1, 2018
I purchased a jeans through jabong and returned it.. I paid i through online and i and i returned it but still i haven't got refund money in my bank account i called jabong they said they will look into the matter... The last date of refund giving refund was 25th november but still i haven't got my refund please help me with this one
I just got my mini statement but there is no refund initiated in it jabong is saying they have initiated but i haven't received it they are saying they will look into this matter in 7 days what should i do now...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — refund delay

 Maria Mehraj on Dec 1, 2018
I’ve returned one product on 16 oct 2018 and today is 1 december 2018 i’ve not received my refund yet. Is this what you promise your customers. This response is so unprofessional and careless. I’ve been waiting for almost 2 months now and every time i was the one calling and requesting for my own money. This is disgusting and disrespectful i’m sorry but i’m very disappointed. I want my refund and a sorry token let me see how much you value your customers...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — unable to return the product because the jabong's form not accepting 12 digit ifsc code [Resolved]

 Shambhavi Pandey on Dec 1, 2018
I want to return my order (Order id: 109503205411453124201) that delivered on 29th november 2018 but i am unable to place a return order as the jabong's return form is not accepting my valid ifsc number. The restriction has been set as 11 digit alpha numberic input while my icici account number's ifsc code is of 12 digits. The order was placed via cash on delivery basis so now i am just stuck with the product. There has been a problem every time i have ordered something from jabong. Jabong team, need your immediate attention over this matter....
Complaint comments  Read comments Complaint category Products & Services

Jabong.com — jeans

 Sweekriti Khubchandani on Nov 30, 2018
I ordered a jeans from jabong which was larger in size and thought to exchange it, but the app says that pickup cannot be done from that address after that i gave 2 3 addresses more but pickup is not available at any of them. If you can easily deliver to that address why cant you pick it up back for exchange.

This is not the way it should be done.
Kindly look up to this complaint and solve it....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — refund issue order id 109365409426023529603

 shubham rawal on Nov 29, 2018
I ordered nike shoes from jabong with order ID 109365409426023529603 on 9th nov. Rs. 2659.21 and paid through payzapp I did not get my refund. I'm calling to jabong & payzapp but they are not giving me any resolution. Although i've shared my bank statement too with jabong but they're saying that they have transferred the amount which is not the truth.

Please help me getting my money back....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — decline return request - order id 1094777-4638154-7243301

 DilipMane on Nov 29, 2018
I have purchased a u. S. Polo assn. White solid slim fit formal shirt - size39 and it was not confirtable for me so i raised return request.

Your associates not came for collecting shirt but request is declined.

I am trying to call your associates but his number is switched off.

I want to return this product because it is not comfortable for me and i raised return request.

Kindly check and resolve the issue asap.

Order id[protected]-7243301...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong — I received different product

 Habha on Nov 29, 2018
I ordered biba skirt and i received kurti set.. They are not picking the product up. They took so long to respond and declined the return request... I had to call nearly 5 times a day and got no response... How can they be sooo lethargic about a consumers complaint...3388 rupees is no joke.. Pick the product up and refund my money... I being a regular customer of jabong do not recommend jabong at because they are going to dogs... I need my money back......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — my order has been canceled and I wasn't even informed

 Alind Singla on Nov 29, 2018
I ordered two different shoes on sale. Now my products have been cancelled for no reason and they are asking me to re order both the items at a higher price because the sale off now.
I couldve reorder the products if it was still at same price as before but now its very high so i want my both orders delivered to me at a price i have already ordered. Maybe its the wrong work of delivery man who cancelled my order without my permission. Its not our fault we are no fool to order it again and again and that too on much higher price. I had a family fuction for which i ordered them but i didnt...
Complaint comments  Read comments Complaint category Online Shopping

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