Jabong.com Customer Care
Xerion Retail Pvt. Ltd.
Customer satisfaction rating: 45%
Submit a Complaint
2062
COMPLAINTS

Jabong.com Customer Care

Xerion Retail Pvt. Ltd.

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Address
Plot no. 109, Udyog Vihar, Phase 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

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Phone:
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142
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150

Customer satisfaction rating
45%
Complaints
2062
Pending
109
Resolved
883
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon08:00 am - 12:00 am
Tue08:00 am - 12:00 am
Wed08:00 am - 12:00 am
Thu08:00 am - 12:00 am
Fri08:00 am - 12:00 am
Sat08:00 am - 12:00 am
Sun08:00 am - 12:00 am

Jabong.com related photos (557)

Jabong.com Complaints & Reviews

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Jabong.com — wrong delivery status

 Pratiebha Guleria on Mar 18, 2019
It's been a month, i have been trying to trace one of the items ordered. If you see my history i do order on monthly basis so i am not new to the system.

Yet i have been again and again stating that i have received only 1 kurta piece and there is no hear say. Why is it so difficult to understand and empathize rather than responding carelessly same thing again and again.

It's been not less that 7-8 times i have written and every time i have received a standard response that it's been delivered.

In my last 2 mails i asked few questions to make it simple...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — cancellation of product that is very much in stock

 thecerealkiller on Mar 17, 2019
Jabong uses unscrupulous means of conning customers in the name of misleading offers.

Each monday there is an offer of 10% cashback on hdfc cards if order value is greater than rs 2499/-

I placed an order[protected]-1994901 for 7 items on 11th march for an order amount of rs 2623.95/-. Each of these items were confirmed with a delivery date of 19th march.

However on 17th march, they cancelled one item in the order and refunded me the money stating that the product cannot be delivered due to "operational issues". The customer helpdesk representative...
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — wrong and completely different product delivery

 Meeti Pandey on Mar 16, 2019
I had ordered a grey backpack from code by lifestyle on 8th march but recieved a completely different product (Caprese green purse) on 15 the march. I raised a return request butt it was put on hold. Customer care executive told me to send the picture of the product and the package. I have done the same but didn't recieved any confirmation mail....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — they cheated on me

 Reema Mahajan on Mar 16, 2019
Hii i ordered a fossil watch worth₹ 7600apprx and i have recieved a wrong product that is a hair dryer which is absolutely non sense product worth ₹ 700 and the invoice no bar code everything is of watch i have all the photos n cctv footage which shows that product is not my watch the packaging the size of the box was not match with the watch clearly shows that product is not mine but the company not resolved my problem n declined my complaint...
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — not able to place a return

 Anee Fatima on Mar 14, 2019
I want to return my order (Order id:[protected]) that was delivered today but i am unable to place a return order as the jabong's return form is not accepting my valid ifsc number. The order was placed via cash on delivery basis so now i am just stuck with the product. There has been a problem every time i have ordered something from jabong. Jabong team, need your immediate attention over this matter....
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — delivery of product

 Pratiebha Guleria on Mar 13, 2019
It's been a month, i have been trying to trace one of the items ordered. It's been not less that 6-7 times i have written and every time i have received a standard response that it's been delivered.in my last 2 mails i asked few questions to make it simple and yet it's the same response. Either customer service executives are not trained well or they lack language understanding.

I have been on jabong app for almost 3 + years and have never faced any issue earlier from delivery, tat, quality or refund. But this time it's really gone sour.

1 customer loss may not affect...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Jabong.com — hrx shoes warranty

 Cheetah08 on Mar 12, 2019
Hello sir, i have ordered a white hrx sneaker shoes with order id 109732798862107260403 on 27th of december 2018. It has warranty period of 3 months. About 2 months of use it's vamp/upper got damaged. It is in warranty period and i want to return it immediately. I have visited on its official website but there's not any warranty period return policy column. How can i return it please help..
Regards
Manish choudhary...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — expired date product delivered

 Aarti Riat on Mar 11, 2019
I placed an order on 6th march 2019 with order id: 110373124191713918403. For below items:
Lakme p170 enrich lipstick (Rs. 191.16)
3ina essential eye pencils (2) (Rs. 495.70*2)
Nicka k new york matte lipstick lavender (Rs. 389.40)

The last product (Nicka k new york) delivered was of bad quality as its due date is expiring next month (April 2019). Either replace the product or return the product else i l be lodging complaint with conmsumer court if i am not provided with a solution....
Complaint comments  Read comments [2]Complaint category Cosmetics

Jabong.com — nike black court lite shoes

 Nehit Tiwari on Mar 9, 2019
I ordered nike black court lite shoes from jabong... They were delivered properly but they were not according to my foot size so i preferred the additional size and used the exchange offer... Few days later the delivery boy came and he said that my shoe box is missing a tag... Which they themselves never put on that thing... And he told me to talk to the customer care on[protected]... I talked with the service provider on that number he asked my order number and told me that yes my order is valid and he told me to wait for 3 working days and then he will tell me that what will going to happen...
Complaint comments  Read comments Complaint category Products & Services

Jabong — regarding delay in delivery of an order

 jamura on Mar 8, 2019
I'm getting concerned about my order for a 'libas grey straight fit cropped trousers'. I placed the order on your website using my Debit card 1 month ago on January 31 2019; my order ID is[protected]-7652801, and my name on the account is Aparna K. I shall be glad to know when to expect this delivery.
I request you to deliver this item as soon as possible; however, if you cannot get my order to me in 1 month, please credit my account....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — didn't receive the full amount

 shlok singh on Mar 7, 2019
I have ordered a product from jabong website they give me the old productions then I raised the request for return after I raised the request for return they refunded me the amount cutting out the shipping charges.
They give me the reason that shipping charges is non refundable in case of old product.
This is the baddest experience from this website. I want to give the advice to everyone not to orde from this website...
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — return refund not received

 Ferdose on Mar 7, 2019
Hi,

I have returned a product received in the order no. 109747497900994324701. The product was picked up on jan 23rd, now, even more than one month has passed i have not received the refund amount.

I have been constantly calling customer care but they gave false assurance to me.

Please suggest me how can i get back my money.

Regards,
Ferdose...
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — gst charges

 Reshma reshma.m.v on Mar 5, 2019
I searched a product ojjasvi red self design maxi dress in having which costs 4049 rupees. And i applied one coupon awesome25 which gave me a reduction of 539 rupees and the final amount is 3510. But when i started shop the product it charged me additional 421 rupees as gst. How come a product costs 4000 rupees charges gst of 421 rupees???
Almost 10% as tax. How this is possible?
When i searched the same product in myntra i got no tax....
Complaint comments  Read comments Complaint category Tax Services

Jabong.com — refund of returned products not yet received

 subham1995 on Mar 5, 2019
I have purchased two products from jabong.com with order no[protected] and109666672988924221801. I have returned both these products but i didn't recieve any refund for the same. I have also raised the issue with jabong and they provided me with the reference nos and instructed me to contact my bank and i did the same. My bank has fully investigated the matter but they could not find any trace of the transactions which is claimed by jabong. They further said that the reference no is for the sender and could not used at the receivng end. They also instructed me to ask jabong company to...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — wrong products delivered

 pg007 on Mar 4, 2019
Today, 4 march 2019, two parcels were delivered to me with the same bill (Rs.2104) repeated in both. The first parcel contained the things as per the said bill, whereas the other parcel contained the products that were not ordered by me but the same bill was duplicated on this one. This is sheer cheating and not even a mistake. I can't believe a company like yours could actually be so careless and would cheat on their customers like this. The authorities are requested to look into this matter and refund my amount - rs. 2104 as soon as possible. I want an immediate action to be taken.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Jabong.com — harassment for refund

 dr santosh chauhan on Feb 23, 2019
My order no.110150909195990133203
I ordered a black leather belt of united colors of benetton. But they delivered a different color belt. Return was picked up next day... But they emailed me as quality check failed.
The executive.. Told me the reason that in return reqest i have given reason for retun as different rather than wrong.. Why i m not getting refund gor their mistake....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Jabong — money deducted but product not placed

 Najifa3 on Feb 23, 2019
I ordered product from jabong payment via upi.. Money 1611 deducted but product not placed.. When i called customer care they said they not receive money from my bank account and wait for two days... My bank customer care said money send successfully jabong... Jabong complaint received and wait for 3days but till now not refund my money.. Plz help to get my money...
Complaint comments  Read comments [1]Complaint category Online Shopping

Jabong.com — unable to get my refund

 swatisharma89 on Feb 23, 2019
I am unable to get my refund back from jabong. I placed an order in december and got it delivered in january (After 1 month). Then i wanted to return my product but my by that time i got my source account closed so i called customer care regarding same and they placed the return and advised me to mail them with return id and new bank details and i did the same.
But still, they refunded the amount to closed acct.
Now i neither have the product nor amount (Rs. 3013).

They are not ready to help either as they are saying that they have already refunded amount on the closed...
Complaint comments  Read comments [1]Complaint category Online Shopping

Jabong.com — fraud calls asking for bank details and otp

 Saura[email protected] on Feb 21, 2019
I received a call from jabong customer care. Regarding a refund of my product. Rahul tripathi was the person who called and asked for otp and bank details. When i called the jabong customer care to confirm they are hiding him. They are saying no such calls are made.

Just playing with customer's money. Just looting us. Not expected from jabong.com...
Complaint comments  Read comments Complaint category Online Shopping

Jabong.com — not returning the package

 [email protected] on Feb 20, 2019
I have ordered a jeans from jabong.com
As it was not fitting i had to request for return. So when i put the request the delivery executive said, as there are no serial no we will no tr be able to return it. Same words were said by the jabong.com that will not be able to process return as i have lost the serial no which has been given by jabong.com (Told by jabong). But why will i even loose the serial no if i know it will be useful.

They are saying that they won't be able to return it as i don't have the barcode. I have everything the jeans is not used and i tr consists of...
Complaint comments  Read comments Complaint category Online Shopping

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