Jabong.com Complaints & Reviews

One of the product was undispatched and the refund amount was not initiated

The date you ordered the goods-05/04/2021
The date you received the goods- 09/04/2021
An exact product and order number-XYXX80292
A brief description of the products-COtton Boxer pack of 3
Quantities and prices of the goods returned-3
Reasons why you are returning the goods- Not fitting as per the standards.
A mention of the supplier's return policy.

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Expecting on priority return and refund the same

I had a jabong coupon for my money only as i returned a product and it was credited in form of coupon but it got expired and no credits given to me like no money transfered to me for this coupon. i had complained multiple times but no reply from any customer care people. where to complain for this so that i can get the money back.

Greetings,

We have been requesting for c forms for long time now.

We have received a final assessment to order from commercial taxes dept to either provide the c forms or pay tax @ 14.5%.

We request you to please share the c forms on priority basis.

Sold to:

Jade eservices pvt ltd

41/18 ground floor, serve no. 21/03, yllakunte bommanhalli,

Ward no 05, munireddy layout, mangaman palya

Bangalore - 560068

Karnataka

560068

Tin – [protected]

1. Q[protected]Delhi (Tin-[protected]) till august and bangalore from august to 30 september)

2. Q[protected]

3. Q4-2015-6

4. Q[protected]

5. Q[protected].

Dear sir/mam, i used the jabong website, placed an oreder (Order id[protected]-7669501) on 18th nov'18, using payzapp (A/c no.- in[protected] using card transaction. Due to some reasons i returned the product. They intiated the refundable amount of rs.1538 on 6th dec'18 with the bank reference number is[protected] but that amount isn't credited yet to my account. I made lots of calls to merchant and bank. The merchant said - "the transaction is successful talk to your bank side" they don't even tell about the bank in which they transfer the amount. Whenever talk to the bank they said - "there is no refrence id". They didn't resolve my problems till today. I don't know where is my credit and where i complaint. I am totally fed up with talking them. My registered mobile number on jabong is - [protected] and the email id is - [protected]@gmail.com

I have ordered 6 jeans item which cost about 53k. Jabong have blacklisted my account without prior intimation. If they have blocked my account why did jabong delivered item. If they blocked my account then they should stop delivering my item which i have ordered. But jabong delivered the item but refused to accept my return saying that it won't accept blocked account return and said to refer terms and conditions.

In terms and conditions they have not mentioned that they wouldn't accept return of blacklisted account.in terms conditions they said the would blacklist account but not said anything about return of item after blacklisting.

In terms and condition you have mentioned that after blacklisting any account you won't provide any service but you have delivered item after blacklisting my account which was service. Jabong itself not following its own terms and conditions. Which makes user to follow terms and conditions which was not even mentioned. Just trying to escape.

My only question is if you have blacklisted my account why did you delivered the item. If you can't accept return or refund of blacklisted account then why did you delivered the item. The delivering item has 15 days return policy according to your terms you should accept return.

Please accept my return and refund my amount

I have ordered 3 jeans item which cost about 24k. Jabong have blocked my account. If they have blocked my account why did jabong delivered item. If they blocked my account then they should stop delivering my item which i have ordered. But jabong delivered the item but refused to accept my return saying that it won't accept blocked account return and refer terms and conditions. But in terms and conditions they have not mentioned that they wouldn't accept return of blacklisted account. Please help me to return my item

Jbong Useless site, I have not received my refund yet. If the refund has failed on your behalf, what is my fault in this? Try to give me my refund as soon as possible. No action has been taken while my maximum limit time is also over, sorry since next time when I will not do any shopping from you thank you so much
order id 112639606157946970801

My name is ankur, i ordered a shirt from jabang, which i transection over the phone pe and i returned it because the shirt is of different brand and i have not received my return payment yet. I have not received the refund yet. Happened while funds come immediately from the phone pe, i also messaged the support help team but they also did not help me, please do my refund as soon as possible try transaction in my account

I ordered a pair of hrx sneakers on 1st nov 2019 and the item was delivered on 7th but i have no idea about the whereabouts of the product. I reached the customer care after 5 days because i was busy for a couple of days and i had no idea that the issue was to be reported within 4-5days then they say that there's nothing they could do about it since i was already so late but they could atleast state clearly about their time limit policy which i was unaware of prior to this mishap i requested if i could atleast get the contact details of their courier partner in darjeeling but that was also not possible to them. Actually the mistake was on my side as well since the mobile no i provided had one wrong digit which was my sister's since i live away from home and it was a gift for my brother but i am a frequent online shopper and other courier services contacts the billing address/mob no if the delivery address is not reachable. My sister has asked every neighbourhood shops hoping that the product might be found but none of them seems to know about it. Returning the product seemed like the only way to find out hence i have requested a return on 16th since all these days i was googling all the possible contact informations. My order id-112449558461184551303

I ordered a kurta from jabong it was defective one so wanted to exchange it but it was out of stock so i wanted to return it back.. I filled all the details which was required to generate refund but whenever i press "confirm" a msg pop up saying "customer state is required" pls fix this issue as soon as possible... So that i can receive my money back..

After adding my things to the bag, then after going through all the procedures till cash on delivery, when i select to proceed, this pops up "your order was not placed as there was a problem processing payment. If the amount was debited from your account, it will be refunded automatically within 72 hours please place your order again". I tried it over many times, but this pop up comes repeatedly. Please give the idea of what's happening.

Two serious mistakes by you guys →
You never contact me and closed the case on the narrative of the myntra logistics w/o hearing my story. The second mistake, you guys have documented everything over the email and then closing the case.
I am summarizing the whole issue here →
Event 1 → wrong product delivered. Wrong in design and brand. event 2 → wrong product reverse pickup approved and jabong.com apologized for the inconvenience.
Event 3 → product picked up on september 21, 2019, but refund never came back.

Event 4 → later [protected]@jabong.com said that the quality check has failed and the product will be shipped back.
Event 5 → you keep on saying this for 2 weeks, but neither the refund came nor the product that was picked was shipped back.
Event 6 → then you said that the issue will be resolved within 48 hours, but that didn't happen.
Event 7 → [protected]@jabong.com didn't even bother to reply back even after 48 hours.
Event 8 → i was following back like a fool and then they said that the issue will be resolved in 24 hours, but that also never happened.
Event 9 → then i send an email to [protected]@jabong.com he asked for 5 days' time till october 9, 2019.
Event 10 → [protected]@jabong.com and [protected]@jabong.com who were saying shamelessly till this point that the product is picked up but quality check failed so will be shipped back suddenly changed the whole narrative that the product was returned the same day it was picked up.
Event 11 → i have already shared with jabong team the apartment register entry that no one visited around 5 pm, but they are so shameless and cleary embezzling the fund. and finally closed my account.

Conclusion: product picked up, but refund never issued. [protected]@jabong.com and [protected]@jabong.com have documented everything over the email for more than 10 days the product will be shipped back, but the product never shipped back. So, in short, the whole jabong.com crew is going against the pieces of evidence that they have documented through their professional email addresses.

You can see a schoolboy fight like attitude. For more than 10 days they were saying the pickup product will be shipped back, but after 10 days they suddenly change the narrative that the product was returned the same day it was picked up.

I have already shared the snapshot of my towers register. For more than 10 days they were saying that a product will be shipped back, but after 10 days this totally changes the narrative that the product was returned the same day it was picked up. i have already shared the snapshot of my tower register which proves that no one visited my apartment around 5 pm.

I had words with the supervisor of jabong.com local facility many days back, in fact, he was the one who called me. His narrative was that the product was picked up, but by mistake, it was accidentally sent in some other lot and the product is not trackable. he was of the full conviction that the product will be tracked. so, the conclusion of the stories they are openly embezzling the customers fund instead of taking action against their internal management for all negligence, but they penalized me by closing my account.

These are my tweets to the ceo of myntra and jabong.com →
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]
https://twitter.com/Richa62835960/status/[protected]

These are jabongs twits on the issue today in response →
https://twitter.com/JabongIndia/status/[protected]
https://twitter.com/JabongIndia/status/[protected]
https://twitter.com/JabongIndia/status/[protected]
https://twitter.com/JabongIndia/status/[protected]
https://twitter.com/JabongIndia/status/[protected]
https://twitter.com/JabongIndia/status/[protected]

I have placed a order, order id: 111842777054076833901on 23august 2019 because of some issues i have to return it they picked up the order on 30 august and initialized the refund on 6 th september and told to wait till 16 september i didn’t get the amount till 16 sept then call them then they said wait till 25 sept i didn’t get the amount then they said wait for 48 hours but i didn’t get my amount till now please help me to get the amount back

Yesterday i trying placing an order that compromised 2 jeans. After the payment it showed transaction failed but i received a message that 1131.90 inr was deducted from my sbi account. And when i checked the order list in the app it was empty.

Firstly i would like to know if my order is placed and if not then please do something really fast. It's super urgent.

This was my first net banking and also the first e-shopping through jabong and it was a total disappointment. 😓 hope that you will try to resolve my problem soon🙏🙇‍♀🙏 because i don't think jabong encourages to disappoint their customer like this in their first time😥

Dear jabong,
I have purchased an item (Boat rocerz 255) with order no.[protected]-4091203 now it got damaged and i have to take to service center but without invoice copy i coudn't register for replacement. I didn't get invoice on mail. Even there is no option to download invoice from your site. It is causing great inconvenience with other orders too.

Please mail invoice at [protected]@gmail.com

Sir,
It is hereby submitted that one online prepaid order bearing no. 109258411710359762901 was made from Jabong on 28.10.2019 and one item of the same order was cancelled. Refund was initiated from Jabong on 03.11.2018 with Refund ID: [protected] for an amount of Rs.366.97 but not credited in the source SB A/c of SBI. Many e-mails as well as telephonic conversations have been made with the Jabong Customer Service Centre but my refundable amount has not yet received from your end. Even, as per advice of Customer Service Centre, various Sections of SBI along with own Branch have been communicated but no fruitful result comes out.

Kindly do the needful at the earliest so that the above-mentioned amount of Rs.366.97 may be credited in the source SB A/c. of SBI.

With regards,

Shila Khan

Just logging my account and get to know that you guys just locked my
Account, then i remember that you guys looted me by sending a # piece of
Clothe and when i asked for the return and replace you guys ignored me, i
Have try to contact you via all ways but you guys just ignore the issue and
Locked the account, don? T know why you guys do that, being a part of
Biggest e-commerce company you guys have to take care of each customer
Problem but instead of that you act like the road side shop you guys made
Many excuses from transferring the call to start the investigation but i
Didn? T get what i want to from last 2 years, i? M still regretting for
Ordering from @jabongindia, but team don’t you think its time for the
Satisfactory resolution from your side.

Speak you case manager several times but along with your social media team your case manager are also unhelpful, im tired of asking help from 2 years.

Kindly team now take this issue priority and help me to get my money back from jabong.

Order id [protected]
Contact - [protected]

I have provided all the evidence necessary 100 times to jabong team but are of no use.

I have attached pictures from asking account number to declining the refund, now jabong team declined that

I had placed order for a few products from jabong.com on 28th sep. The order id was 111883038407654940303 and got them all delivered by 4th sep. But two of them were not good. So i requested for the return of those two products on jabong.com on 6th sep and my request was accepted. These products return id was [protected] and [protected] according to the email response i got from jabong. The date for the pickup was scheduled on 11th sep. But now it’s showing that the return request has been declined. But i hv not done anything. Neither they told me any reason for declining this. There was 15 days return policy available for these products. I dont want these product anymore. Why are they not taking it back and refunding my money. I want my money back. Please help me resolving this problem as soon as possible.

I returned by product to jabong on 26th july 2019 of order no 111515927481869550903 of rs 1566 but till now i haven't received by refund. I called them but they say it has been processed from our side, so why it is not credited in my account. I also called my bank about it and they say they can not track transaction using reference no which is given to me by jabong.