First Flight Couriers — courier containing my pan card not received

I had applied for my sister's PAN Card on 29/09/2018. Update from NSDL shows that PAN card has been dispatched through FFCL AWB and delivery date for which was 25/10/2018. Initially till 01st november when I checked on FFCL site, it showed that courier is out for delivery since 22nd October but on 01 st November I received message stating courier delivered on 24th october 2018 and FFCL site also shows same but Neither me nor anyone in my family did receive PAN Card. It's urgent, It's question of my job.

Please help!!!
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Goods booked on 8 oct from jaipur to bettiah. Bihar has not reached yet.[protected].no ways to contact.patient health is effecting.
My courier receipt no is R991Q1268091.how long to wait for it .short or long the matter has been written.
Nila rani mandal

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