First Flight Couriers — courier man not deliver consignment to respected person on mention address

Address:	Nagpur, Maharashtra, 441110
Website:	[email protected]

Dear sir,
I enroll for pan card.& pan is dispatched through the first flight courier bill no-b903z5270514 name - dnyaneshwar sakure. Courier man call on 26 march regarding address confirmation & we also give a proper address. But when i check the status online show that it is delivered & received by swapnil dabhekar.
Then i have call on received number say that it is received by your area agent. Now 4 day is going on but till date courier not received to me.
Today's when i go through nar hingna office asking regarding the courier that time the poor answer is given & say that where to make pan card.. Lot number of pan card is directly received instead of applicant to the nearest agent.

Sir this is very dangerous & critical issues.
Any courier man not asking where to make pan card. Only the matter to dispatch to proper address & respective person.

I will see the poor work in first flight courier hingna nagpur area.
Office phone is also not connect.

Pl give necessary action so that proper & accurate way for doing work.

Regards
Bhumendra
[protected]