First Flight Couriers — Courier not delivered in 10 days!

Address:

Bangalore, Karnataka

I had sent an envelope from Bangalore to Kalyani on 06.10.2014. As I write this, the courier hasn't been delivered yet. The consignment no. is [protected] (receipt attached). It contains a receipt of my health insurance, and a crossed cheque in the name of the insurance company. Their customer care executives say the concerned department isn't taking their call / the complaint has been escalated and they'll call me back. I wonder what they are busy with, I haven't recieved a call ever since. They claim to be a premium shipment company and their charges support the same. My opinion - YOU AND YOUR CLAIMS ARE A JOKE, FIRST FLIGHT. AND YOU ARE THE ONLY ONE WHO DOESN'T LAUGH AT IT. The company I work for has FirstFlight as its Logistics partner. I'm writing to our Head of Admin stating this incident. Most probably FirstFlight doesn't really bother about such things, they are used to it. But I'll do my bit for them to justify this con job.