First Flight Couriers — Delivery of consignment to unauthorized person

Address:

Bangalore, Karnataka

Hello, I got a notification that my PAN card has been couriered by the department through the Firstflight Couriers. Consignment Number - B991Q8620287. Since I did not receive the courier, I tried to track the status of the same using their website. The status on their website for my consignment stated that it has been delivered to my office address on 24th Mar 2015 at 10'o clock in the night. Please note, 10:00 PM in the night is the delivery time mentioned. This I think is the first false information. After this, I tried calling their office phone numbers listed on their website, but none of the numbers provided there seem to work or nobody responds on those numbers. After trying this for a week or so, I tried reaching their Mumbai office and got the Bangalore manager, Kondaiah's number. This person's phone is always busy, not reachable, or when it connect, he does not respond. Another week lost tracking all this. I have sent multiple emails to them and today, ie, 2nd Apr 2015, they send a scan of the DRS copy which states the consignment has been delivered to someone by name Viju without even asking an ID proof of the person. This being a confidential document, these guys have not taken any ID proof before delivering. Viju, who is my partner in the company, was not even there to receive the consigment. The signature also does not match. This is highly irresponsible and negligant behaviour on part of First Flight Couriers, Bangalore.