First Flight Couriers — delivery of courier consignment no : i[protected]

Address:BHARAT PETROLEUM,CORP LTD,, Jalandhar, Punjab, 144009

I have given a courier to first flight on 14.02.2019 at jalandhar.. Consignee address is of hyderabad. Even after 11 days it has not delivered to consignee. I have been following for the last 5 days. No response either from jalandhar office phone number or from hyderabad office. No body will lift the phone, even your corporate mumbai office also not responding. We bpcl are a very old customer, even then this is the response. Request you to take up the matter urgently and delivery the important documents urgently.
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When I track for my pan card I see that status is arrived at destination on 17th jan 2019
But I didn’t get yet
How to proceed
Consignment no B904Z0209908

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