[Resolved]  First Flight Couriers — First (Worst) Flight Courier Services & Customer Care

Address:

Hyderabad, Andhra Pradesh

My son has booked an envelopeon 07 Jan 2015 vide Ref. No. A [protected] at Visakhapatnam to be sent to Hyderabad to be delivered to me at the address : MM Jagannadha Rao, Deputy Labour Welfare Commissioner, DLRL, Chandrayanagutta, Hyderabad - 500005 ( Mobile No. [protected]). But the same was not delivered till now ie, 13 Jan[protected] pm). when I serached the status on Net, I found that "Address insufficient" and nobody contacted me on my mobile. On 12 Jan Monday, I have tried contact your Hyderabad Tel No. [protected] as given in the Receipt. But there was no response. I could collect Tel Nos.31002943, 32561080 but in vain as either there is no response or engaged. I tried further and collected Customer Care No. as [protected], who has picked up and informed me that he had contacted Malakpet Branch who answered him it will be delivered. Further He told me that he will give Malakpet No. and asked me to pursue with them. I denied. He also gave Mobile [protected] stating that this is Mr. Sudhir, Operations Manager. I called him but he has not answered for twice. Thereafter he answered and said he is having lunch and asked me to contact me after 20 minutes. I waited and contacted him again after 30 minutes. But there is no response. At about 1430 hrs, Thereafter I have collected one Mobile [protected] known as Custer Care Manager Mr. Sekhar Reddy. He talked very nicely and collected all details and promised me to deliver it at my residence even in the late evening. But it did not happen. I tried to call him several times in the evening but in vain and I have sent an SMS. He never called me back or never bothered to attend the customer. On 13 Jan today, again I started my efforts to trace atleast the concerned person and contacted Sekhar Reddy, wh;o denied that he is not the Customer Care Manager and gave me on Mobile [protected] as Mr. Murali Krishna, Operations Manager. I contacted and gave all details again. He promised me to deliver it by 1200 pm. The Delivery boy called me and said he is in urgent deliveries and could not deliver before 1200 pm. I reported same to Murali Krishna. He further promised me to deliver before 1200 noon. But his Branch Manager or Delivery Boy declined to do it. As I am sitting at another address of our office from the address given in the cover. Finally Murli.. bowed to their staff and started telling me that as per company rules, he cannot deliver the cover other than on the address. Then I told him as per Rules, you should deliver within two days, but you failed and I will take up at higher level. He then replied that ours is a big company with somany lawyers and advocates, you can do whatever you want otherwise we will send back the cover. This is is the state of affairs of the company least bothered about the customers and service. Even I have verified the reviews of your services, all are in negative. The behaviour or the response of your staff and heads are not appreciable and not service motive. I am pasting the track status for doing needful. MM Jagannadha Rao Deputy Labour Welfare Commissioner Hyderabad Mobile [protected] Home Single Tracking Single Consignment Tracking Consignment No Reference No Consignment Number/Ref. No: * Consignment No. Reference. No. Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Date Delivery Time A[protected] 07-Jan-2015 Visakapatanam Hyderabad Pending Date Serving Location Status 10-Jan-2015 Hyderabad Pending-ADDRESS INSUFFICIENT 08-Jan-2015 Hyderabad Arrived at HYD Katedan HUB Branch 07-Jan-2015 Visakapatanam Dispatch from VIM Suryabagh 07-Jan-2015 Visakapatanam Booking At VIM Suryabagh