[Resolved] First Flight Couriers Ltd — Pan card not recieved
Thane, Maharashtra, Thane District, Maharashtra, India
My Consignment No.B991Z5137290.
I received mail from nsdl that my correction to PAN CARD is done.
"Your Pan Card has been dispatched on 07-Jul-2015 by First Flight Couriers Pvt. Ltd courier vide airway bill no. B991Z5137290, at the address for communication* indicated by you in the application. The PAN card is expected to be delivered by 17-Jul-2015."
Now, I have Not received my pan card and I am worried about my credential.
Company is not answering my calls,
No Satisfactory resolution :- Customer Care and office numbers to different branch are at ringing to first flight couriers Ltd.
Since for two days trying number [protected], [protected], [protected] no one is receiving call at their respected Office.
I raised mail with due request on July 21, 2015 at,
E-mail : [protected]@firstflight.net (Very first point of contact)
I did not received any feed back to this.
When i am calling from my registered number mentioned in (Application form)
They are not receive calls, Its My (Rights To Know Information) about It.
So when i tried from alternate number i was connected.This means they are blocking a customer with their Wide-System Technology.
After Two days i am connected to Bangalore CC : (Trying from alternate number).
1.Number : Bangalore Customer Care-[protected] Date July 21, 2015.
Feedback : Documents are not delivered and they inform to call at [protected].
2. Number : [protected].
Feedback : She answered Pan Card is delivered to customer who's name is Mr.JEET.
(Who is He/She i don't Know this person) and further i was told to contact at another number([protected]) for more details where they delivered.
3. Number : [protected].
Feedback : Dull sounded Man answered the call from panipat, Haryana. We have not
received any consignment to the given consignment number (B991Z5137290) and further he gave me another number to contact at.([protected]).
4.Number : [protected].
Feedback : Number is still not contacted. by 11:51 am July 22, 2015.
5.Number : Finally i called back to customer centre([protected]) They inform to call me at NSDL customer centre.
Feedback : Wait for 4 - 5 Days They will dispatched it back once they receive Pan Card from First Flight couriers LTD.
(But they fail to revert me real time communication alert via email, telephonic, etc )
Still nsdl havn't replied in written.
And now most of the branch numbers at First Flight Couriers LTD are busy and ringing
Other are transferring from one office to other office Here i feel that customer are not fool to be kept ringing and keep trying to reach at concern office. It is their duty to call us on time and Deliver the same consignment without any leakage of CONFIDENTIALITY.
I Tried calling them almost 5 hrs for 2days.
In my Personal Opinion Company like First Flight Couriers LTD is not capable enough to handle NSDL account.
How Important Is Pan card In India? it show How vigorously it is dispatched and routed throw careless channel...
THIS IS INDIA Were Whole lot off Corruptions Takes place with negligence. And such companies are not at all worried before hiring employee without Knowing how to handle Customers relationship, Its Their Duty to give right information, and customer has right to Know Information for any Query.
Before going Digitally - - - - .There are lot many Loophole in the Government system need to be corrected on timely basis.
Customer are suffering with great time loss and penny loss due to time involved in calling - Tracking down such consignment for long time
Need Right Authority to take Serious action against such Companies.
Complaint marked as Resolved
Finally there was not a single call i received from First Flight Couriers Ltd. till date
And further i requested and emailed them to send my pan card back to sender, that is NSDL before 02/08/15 they hopefully did so and i received mail form them as a token of assurance.
[Jul 23, 2015] First Flight Couriers customer support has been notified about the posted complaint.
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