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First Flight Couriers — non delivery of my pan card

My pan card status says it is out for delivery from the past one week. The courier provider is first flight couriers. The tracking number is m991q6306884. The delivery guy picked the call once and said he will deliver on thursday. But he is not answering the call now. Went to the courier distribution centre, but it is closed permanently. Have no clue where my pan card is. Why does the it dept send such important document through such irresponsible courier service providers? The delivery guy's number is [protected]. No idea of what to do. Please help.
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Complaint Status


[Jan 29, 2019] First Flight Couriers customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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    First Flight Couriers
    Customer Care Service
    Customer satisfaction rating
    16%
    Complaints
    3343
    Pending
    0
    Resolved
    550
    First Flight Couriers Phone
    +91 52 2394 4444 [Lucknow]
    +91 40 3944 4444 [Hyderabad]
    +91 80 3379 9999 [Bengaluru]
    First Flight Couriers Address
    D 58/12, A-7, TVS Building, Sigra, Varanasi, Uttar Pradesh, India - 221010
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