First Flight Couriers — Pathetic Experience and Incompetent Staff!!

Trusting First Flight courrier service is the most pathetic experience of my life!!! I made the biggest mistake in choosing your Dubai office for my shipment to Canada. I have lost time and patience dealing with your staff...they LACK basic manners of customer services, have NO IDEA at all as how failed commitments effect organization's reputation and lose business in the longer run. This is how it started: I called your Dubai office on Wednesday (1 April 2015) at 10:28am (all UAE Time) and was promised a pick-up in hour, which was done at 3pm. Next day in the morning I get a call from a gentleman Vivek at 12:15pm informing the volumatic weight is 9kg, so i told him to remove it from the box and use your own packing. He advised me to send him an email to request the same at [protected]@firstflight.com, which i did at 12:20pm. An hour later, I get a call from Gaurav saying they changed it and now its 6kg . I requested him to send the parcel back as i will repack it and send it over since i have a smaller box with 4kg volumatic weight. I was told that it cannot be done today but Saturday, we will do it! After waiting for the whole Saturday (4 April), I did not receive a single call and since morning I am calling your office. Every time i call, I am promised a call back by the operator but no ones calls. I am really frustrated now and I will involve the consumer rights department now since this is too frustrating!!! I have called your office at least 6 times since morning and each time the operator tells me that Gaurav claims that he called me but i did not respond which is an absolute LIE!!! My last call (8th since morning) is just 3 minutes from writing this mail and still no courtesy of a call back! YOU NEED TO GET RID OF YOUR INCOMPETENT STAFF AS I AM SURE THEY WILL CAUSE YOU MORE BUSINESS AND WORST REPUTATION!! AS I WILL MAKE SURE THAT I SHARE MY EXPERIENCE ON EVERY SOCIAL NETWORK INCLUDING NEWPAPERS AND TELL PEOPLE NOT TO STAY AWAY FROM YOUR PATHETIC COMPANY!