First Flight Couriers — they don't deliver courier to home

Address:

Mumbai City, Maharashtra, 400086

I have applied for pancard and delivery is to be done by first flight courier. When call them, he said we will not deliver the courier, if you want it then come and collect from thei office at ghatkopar. Previously, also my uncle had sent some important papers through first flight and same thing happened. I had never experienced such incident for other courier services. I don't know why pan office chose first flight despite poor ratings.