| Address: | 400064 |
| Website: | www.Firstsource |
Introduction and background:
Name: mrs. Mamata puri
First source solutions ltd
Employee code: 696074.
Process sky tv help - mumbai.
I have been working with first source solutions ltd. Since 24th oct 2014 for more than three and a half years as a csa (Customer service adviser).
This is my first job in a bpo.
Executive summary of my response and incidences:
20th april 2018 hr, tl and manager informed me about changing customer marketing preference procedure. I explained and clarified the subject matter.
30th april 2018 session conducted for enquiry and i was served ‘show cause counseling sheet’.
30th april 2018 in the same session also served ‘suspension letter’ by mr. Rakesh nair, manager, human resources.
01st may 2018 i sent email to mr. Rohit, team leader informing about the session of 30th april 2018, regarding the show cause notice and suspension letter served to me in his absence in the session along with my clarifications and explanation on the relevant subject matter.
03rd may 2018 my reply to the ‘show cause counseling sheet’ by email.
03rd may 2018. My reply to the ‘suspension letter’ by email.
14th may 2018 letter received through email from mr. Mukesh chaudhury, (Designation and under what capacity reply was given has not been mentioned) to my email dated 03rd may 2018 which was addressed to mr. Rakesh nair, manager, human resources. (Member who was also present during the session and served suspension letter to me).
17th may 2018 emailed my reply to mr. Mukesh chaudhury’s letter received via email dated 14/05/2018.
25th may 2018 reminder for cancellation of suspension.
01st june 2018 termination letter by r. P. A. D. Post.
Index
(Attachments to the above)
1. 01st may 2018 letter to mr. Rohit, team leader.
2. 30th april 2018 ‘show cause counseling sheet’.
3. 03rd may 2018 my reply to the ‘show cause counseling sheet’ by email.
4. 30th april 2018 ‘suspension letter’.
5. 03rd may 2018. My reply to the ‘suspension letter’ by email
6. 14th may2018 letter received through email from mr. Mukesh chaudhury,
7. 17th may 2018 emailed my reply to mr. Mukesh chaudhury’s letter
8. 25th may 2018 reminder for cancellation of suspension.
9. 01st june 2018 termination letter by r. P. A. D. Post.
On going through the above it will be clear that there was no impeachable issue.
Hence no need for investigation and suspension thereon.
If the matter is really serious the operation and quality control personnel and all those monitoring are equally responsible and liable for action on negligence and should be suspended and terminated.
It is further clear from the above that i have been victimized and the investigation – suspension-termination is only a farce and a shift blame self-defense mechanism.
In view of the above i request you to check the same and cancel the invalid termination and reinstate me with due approbation.
Regards,
Mamata puri
Please let me know how the attachments / documents have to be uploaded
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