Snapdeal.com — Shipment issue

This is really risky deal, we will suffer mentally, i have bought cycle on snapdeal.com on 1st June 2013 and now 10th June, they still not shipped the product. i sent complaint mail twice, but they says 'sorry for the inconvenience we will deliver that earlier'. i just want them to refund my amount that will take 21 days on their rules, i have bought many items in many online shopping portal but never faced like this. please help me to get that back.

Snapdeal Item Code: [protected]

Thanks
Rakesh Belliappa