Fixed Deposit — fixed deposit issue

Address:

Zila Sahkari Bank Private Limited,Acharya Nagar Kanpur, Kanpur, Uttar Pradesh, 208012

Hi, i am neha. My mother have saving account as well as fixed deposit accounts in zila sahkari bank private limited in which i am the nominee. She has expired on7 dec 2019. I have submitted the original documents, my kyc, death certificate. But still not getting any satisfactory answer. Although i have opened my saving account as well. They are not updating anything. Kindly help me to solve this. I have also complaint to the head office of kanpur.