Flaberry.com — charged 199 extra for delivery but didn't deliver the product

I have never seen such a fraud company. No response from customer care. My order number was [protected]. I don't think they are going to return the money. I tried calling them several times, but they asked me to send a message. Whenever i send the message i get the same reply. I don't know what to do. I hope consumer complaints could help me, because last time it saved me from another fraud company.