Flaberry.com Customer Care
Flaberry.com
Customer satisfaction rating: 4%
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118
COMPLAINTS

Flaberry.com Customer Care

Flaberry.com

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Address
Dwarka
Delhi
New Delhi District
Delhi
India - 110075

Customer Care Phone Numbers and Contacts

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32
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Customer satisfaction rating
4%
Complaints
118
Pending
0
Resolved
5
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Flaberry.com Complaints & Reviews

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Flaberry.com — money refund

 Saranya Doraisami on Apr 16, 2018
I ordered[protected] a cake rs.1299/- for my 14th anniversary. After payment they said delivery is not possible in that area. They said they'll send chocolates but nothing came. I asked them for refund till now i've not got any response. Pls call back and let me know what's happening.. I'm in financial fix. I need the money back. Pls don't do like this to public.....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Flaberry.com — refund money/bad services

 Surendra281107 on Mar 25, 2018
I had ordered from here. But they didn't deliver my order to my destination saying that due to geographical condition it can't be delivered. Ok, fine. Order got cancelled and i mailed several times for refund of my money but they didn't return my money even after two months passed. They don't even bother to respond. Very very bad services. I advice not to purchase from here. They are robbers. They are fraudster....
Complaint comments  Read comments Complaint category Other

Flaberry.com — refund not credited

 ratanrajlaxmi on Mar 16, 2018
Order no[protected]

I ordered flower on 14th feb'18 for same day delivery for jamalpur bihar. It was not delivered and hence i canceled the order and asked the team to refund the amount in my bank account. When i am tracking the order it says refunded but i don't know where amount been credited. There is no customer care representative whom we can talk. After writing multiple mails also we are not getting the response. I want my money back - its rs. 2400+...
Complaint comments  Read comments Complaint category Other

Flaberry.com — unable to use my flaberry credit to order a new purchase.

 Pracheer Bhuyan on Mar 12, 2018
'hopeless' florist shop service. I ordered a boquet online to be delivered on a specific location but to my surprise it was never delivered and nor my money was credited back to my account but instead they credited the amount to flaberry account which is of no use cause i am unable to use that credit and i am so disappointed. I feel cheated and all i want is this fraud company to shut down their business....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Flaberry.com — order of cake and flowers... not processed despite complete payment online

 ICAR VIGILANCE on Mar 10, 2018
I ordered flowers and cakes on 28th feb 2018 to deliver it on the same day in nabinagar, aurangabad, bihar. Based on my choice of flowers and location the price was inr 1268 which i paid online.

But neither i got the delivery nor any call or contact

I contacted customer care several times. I mailed to customer care

I went with online chat... But nothing happened....
Complaint comments  Read comments [1]Complaint category Food

Flaberry.com — worst service ever, fraudulent, activity, cheating mentality harassment .....refund of whole amount rs.1562

 abh2k on Mar 7, 2018
I have ordered cake, flower and greeting card prepaid.I have clearly mentioned same to be delivered before 1 PM next day whereas as per normal delivery it should have delivered by 8 PM evening.Order was placed and showing in process till evening which is showing refunded -@10 PM.

I tried all means to connect to customer care, even write a complain to them, mailed them, also mentioned I will sue complaint against you all in court.No response even after that.

I want my refund asap.And alleged company for fraudulent activity.Severe action should be taken against such cheater...
Complaint comments  Read comments Complaint category Movement & Delivery

Flaberry.com — non delivery and no support response

 Shubhi Sinha on Feb 21, 2018
I had placed an order and paid for it using debit card for a bouquet to be delivered on 14th february to iit bihta patna. It wasn't delivered and on 15th i got a mail that flower delivery is not possible to that location. Now my order is prepaid and hasn't been delivered. The support has stopped responding to my queries. I need a response! I have the receipt in my mail if it is required. The order number is[protected]...
Complaint comments  Read comments [1]Complaint category Other

Flaberry.com — I have still not got back my refund

 Shea on Feb 19, 2018
I hadn’t placed an order on 15th february 2018. The cake had to be delivered that day at midnight. Thr order was bot delivered. When i checked the status on 16th february 2018, it showed cancelled and refunded. Flaberry had cancelled my order, even without letting me know. Its been 4 days, i have still not got my refund. I have been creating complain tickets on their website, have called them, but i have till date got no reply.
This was my first order with flaberry, and i will make sure none of the 400+ people at the ongc colony at nazira makes an order from you....
Complaint comments  Read comments [5]Complaint category Food

Flaberry.com — did not deliver my order

 Reenu6090 on Feb 19, 2018
Hello sir/ mam

I'm really disappointed from your service. I request mid night delivery for order no.[protected] on 18.2.2018. They are making us fool by appling extra charges for midnight delivery. But they did not deliver it on time. Delivery after time is useless for me. So i want refund.
I paid 300 more for this mid night delivery. But we still did nor get this. So i want to cancel this order and want my money back....
Complaint comments  Read comments [1]Complaint category Products & Services

Flaberry.com — got different product and not refunding money

 akibsht on Feb 17, 2018
On 14 th feb2018, i placed the order which said -1) heart shaped basket with flowers on it (Containing 15 roses and some white) (699 rs) 2) cadburry choclate worth (225)
They took surcharge of 250. Total 1073 approx

Then also i dint get satisfactory product, it wasnt heart shaped basket, 10 roses and few white having bad condition 2) and choclate wasnt cadbury it was twix worth 100.

I got product which was different from what i have ordered. Its worth of 300 rs
Its a fraud company. Order no[protected]

I gave them refund request on that time...
Complaint comments  Read comments Complaint category Food

Flaberry.com — fraud and cheating with flower delivery and non-refund

 Pathikrit Mitra on Feb 16, 2018
Anurag srivastava, the founder of this fraud company named flaberry.
They are complete fraud just opened a website to cheat innocent peoples and their emotions.
They will take money but will not deliver the product to the destination.
The customer service is worst. They never respond to the messages, mails and the calls.
The products shown in the website, and the product which you chose to delivered will never get delivered and even if it gets delivered they will not deliver the same product and the quality of the product will also be very bad.
They are not even...
Complaint comments  Read comments [1]Complaint category Online Shopping

Flaberry.com — refund issue

 kebi on Feb 16, 2018
I have to canceled my order they were asking extra charge on the day they has to deliver the parcel... So i asked them to cancel my order and refund me the amount, which they said it will be credited to my flaberry account... Which i can't see till today... It's been 3days. Very very bad service... Seems like they robbing people in the name of flower delivery.
Reema...
Complaint comments  Read comments [1]Complaint category Home & Garden

Flaberry.com — issues regarding order Id 300042503

 debajyoti333 on Feb 15, 2018
Dear team,
I have ordered a birthday cake and a buke of rose in this website and paid the amount. My order I\’d was[protected]. I ordered on 26th January 2018 and the products has to be delivered on 1st February. But on 31st jan they called me saying that they cant deliver due to shortage of employee and hence I asked them to refund my money. The amount was 1548.00. After that they have never replied, I sent two mails asking the status, but never got reply. The reference Id of my mails are 200074 and 201169. I don't know what to do. Plz suggest....
Complaint comments  Read comments Complaint category Products & Services

Flaberry.com — they neither delivered the product nor are refunding my money

 kanika_123 on Feb 15, 2018
This is in reference to my order no. [protected] of an amount of Rs. 548.10 (PAYTM payment screenshot attached for reference). The order was for a bouquet of roses that was supposed to be delivered on 14.02.2018. No order was delivered on 14.02.2018. So I tried contacting their customer care number which does not allow to connect with any of Flaberry's executives. I registered multiple request via their website with request IDs as 215448, 215325 but no action was taken. I also tried contacting Flaberry through Facebook.com. Someone replied from their end stating they'll revert after checking the...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — non delivery of order and no refund

 Dmaskara on Feb 15, 2018
I had placed an order which was to get delivered by feb 14th, 2018 by 12:00pm. Till today (Feb 15th, 2018 by 1:50pm), there has been no response from their end and no delivery of the order. There is no way of contacting as their customer care number or website grievance section is responding at all. I had placed mutiple complaints yesterday on their website but there has been no response and no refund of the amount as well....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — order (#1200185845) not delivered on the requested date

 avnishsinghhh on Feb 15, 2018
I ordered valentine day gift with order id #[protected] on 12th feb 2018 from www.flaberry.com which was supposed to be delivered on 14th feb 2018 but still has not been delivered. The current status (As of 15th feb 2018) of the order in the website order tracking portal is "shipped" and delivery date is still mentioned as 14th feb 2018.

I would now like to cancel my order (#[protected]) and process the refund of amount along with the valentine day surcharge....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Flaberry.com — order #1200185841 not delivered refund request

 AshisH K'sL on Feb 15, 2018
Hi

I had placed below order

Order no.[protected]
Order time february 12, 2018 12:16:00 am ist
Date of delivery[protected]
Mode & slot wholeday (Upto 8 pm) (It was chosen up to 11.00 am)

Item name quantity price
Delightful day 1 rs 749.00
Occasion greeting card 1 rs 120.00
Valentine surcharge 1 rs 149.00
Cart subtotal: rs. 1018.00

Shipping: rs. 0.00
Grand total: rs. 1018.00

I was trying to contact with customer service for delivery status whole day yesterday but...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — fraudulent company... never delivered my order neither no response

 Hema Sapasetty on Feb 15, 2018
Dear team,

I ordered roses to be delivered to my husband on valentines day as a surprise to him at his work premises. Hence i ordered and initially the order id never appeared in their system though it was communicated to me through email, so i tried to contact the customer service and the queue was like i am 78th customer waiting to get responded, i even took a chance of waiting for my turn which never happened until 1pm. I somehow later found my order number available under processing status. I thought at least by evening or by night 8pm (As promised by them) the flowers would...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — avoid them like plague

 himalayansoul on Feb 15, 2018
For the first time ever, i went with an unknown company instead of ferns n petals and they conveniently ruined my valentine's. I had ordered a bouquet and a card for which they guaranteed delivery the same day. However, even after 24 hrs, the order is still under processing.

What's amazing is that their customer care line's option of "speaking to an agent" refers you back to their site. Their atrocious customer service only supports online chat (On which no one ever responds) and sms. Wish i had known about this earlier.

They are total frauds and i'm about to submit...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — deducted my money and didn't give me service

 bravobhullar on Feb 14, 2018
I ordered one cake from flaberry.com order no.[protected]. They deducted money from my debit card. Neither they delivered the cake nor did they refunded my money.
It is completely a fraud.
Also there helpline doesnot transfer call to customer care executive.
Ordering a product seems to be a blunder.
Is this way the digital india will work?
These fraud website should be banned immediately....
Complaint comments  Read comments Complaint category Food

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