Flaberry.com Customer Care
Flaberry.com
Customer satisfaction rating: 2%
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COMPLAINTS

Flaberry.com Customer Care

Flaberry.com

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Address
Dwarka
Delhi
New Delhi District
Delhi
India - 110075

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
2%
Complaints
66
Pending
1
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Flaberry.com Customer Care related pictures (13)

Flaberry.com Complaints & Reviews

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Flaberry.com — Pathetic experience and horrible customer support

 nataraj.srikantaiah@coviam.com on Apr 14, 2017
Request everyone not to order anything from this website. I had called them before placing an order to confirm whether they can deliver the cake for a birthday. After i got the confirmation i placed an order (300012481) and on the date of delivery, i get a call saying it's not possible to deliver the cake.

I requested to raise the complaint (Ref no. 169540) and within 15 mins of complaint registered the order status got updated as amount refunded. It's been a week and till today no news of refund. I reached out to customer care and i came to know that they haven't even raised the...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Ordered something and got something else

 Prati31 on Mar 31, 2017
I ordered a bouquet of flowers, a teddy and chocolates ( order no: 300012026) from flaberry on 29 March. The delivery was due on 30 March in the morning slot 9 am to 12 noon). I got a call at 11am to pay Rs 150 extra as the location is far away. I paid that extra amount also. The order was delivered at 4 pm. Moreover the order was not the one I ordered. Instead of exotic chocolates as written in the details, there were some local chocolates and flowers were also not of same color...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Flaberry.com — NO REFUND for my order no.300008678, flowers delivered 10 days late after occasion

 rashmi badole on Mar 20, 2017
Flaberry is a cheating piece of ****. When I lodged a complaint against them for the order no. 300008678, they did not gave me a refund. Instead they tried to avoid the refund by making the flower delivery on a wrong day(10 days after the occasion).

Late deliveries can be acceptable when we are sending a gift in form of electronic products, garments or jewelry.

Late deliveries are not acceptable for flowers or cakes.

What kind of logic was that? Delivering flowers after 10 days of occasion! Your marketing or decision manager has to so stupid to come up with...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Flowers and chocolate - NO Delivery nor money is credited

 Chaithra Venkatesh on Mar 16, 2017
This is the email I got after orderind
Dear Chaithra,

Thank you for choosing Flaberry!

In order to make your experience better we would like to provide you few important updates:
To know you order status, just give a missed call to 8010483484 from your registered mobile number! You'll receive an SMS containing your order status.
If you need more information, you may call 8010760760. Please listen to IVR very carefully and connect to option which you need.
All the orders would be executed between 06:00 AM-10:00 PM, although we would try...
Complaint comments  Read comments Complaint category Other

Flaberry.com — Wrong communication

 Nikki Mallik on Mar 14, 2017
I am Nikki, i rendered one cake from this web side order no is 300008503...but I didn't get my oder on time then I have mailed to flaberry then they replied me your payment has not received yet you check with your bank when I checked with my bank, Bank told me your payment has deducted from here I mailed again called so many time they didn't replied me once then after one month I got mail from flaberry we are crediting your money in our store credit for your use but I called to them I don't need I want my money back but they didn't listen and told me we will not refund your money we are not responsible.
Complaint comments  Read comments Complaint category Food

Flaberry.com — Flower bouquet delivered after 10 days even after filing complaint

 rashmi badole on Mar 7, 2017
My order number is 300008678. I ordered the flower booket on 14th feb 2017 around 9.30 am. I closed the date of delivery as 14th feb 2017. The order was successfully placed saying that the flowers will be delivered in couple of hours.
However the flowers were not delivered on the day, not even by the evening. I filed a complaint against them to give me back my refund.
Instead of giving me a refund, flaberry smug people delivered the flowers 10 days later, i. E. On 23th feb 2017.
How do these people think flower deliveries work? Do they think that there product is a garment...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Flaberry.com product not delivered on time, very bad in service. No refund.

 Gopu_r on Mar 5, 2017
Reference number 160335. I placed an order on Valentine day (14 Feb, 2017) for my wife which they din't deliver. No updates from them for 2 days (14th n 15th) and no customer care active on those days. Then, they agreed for refund in 3 days. On every 4-5th day when I contact them for status, they would argue for store credit (buy few flowers :D) and when I firmly disagree, they would again agree for full refund in next 2-3 days. This is happening for the past 15 days and finally they are not ready to refund the money. They are crazy guys :D. It seems they are finding us in-valuable and playful....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Refund not provided yet

 anilsettyk on Mar 3, 2017
How much money, can a company like Flaberry make by cheating people. Is there a campaign which we can join to ban sites like these. Cheating people and making money. They will even offer half of the money back and comfortably hang up if you deny. Bad service.

Below is my complaint

I had ordered flowers for Valentines day on the 12th of Feb expecting it to reach the destination on Feb 14th. Inspite of the wait, neither did I get any calls or the flowers itself, until 8PM last night, from one your team member Swathi. All that she did was try to tell me that the flowers...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Delivery Failure

 Sai Ramya Sri on Feb 18, 2017
Hello sir.
Flaberry Order no 300006747 is not delivered to the customer..
Refund the entire amount.
The delivery boy called once during delivery n after that he promised to bring the same but he was not picking call since then..
We tried calling customer care but of no use. When I tried searching for the resolution there are no chances of getting refund of money r delivery...
Complaint comments  Read comments Complaint category Movement & Delivery

Flaberry.com — My product was not delivered, i didn't get refund and company won't reply to my questions

 daisy_1 on Feb 18, 2017
Hi,
I order a flower bouqet from flaberry on 7 feb 2017 (Order number - 30005370). My account was deducted with 399 rupees.
My recipient never received the order, i didnot get refund for the same. Tried calling them several times, no response from their side.
These are fraud people. Their online site shows status of my order as delivered, which is fake....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Flaberry.com — Chocolates

 Nnoni on Feb 17, 2017
I always use to place order through ferns n petals.. but dis time i thot of trying a new online site but it was da biggest mistake .. ordered 10 choclates set for someone special on chocolate day .. they did not deliver on that particular day rather its been 8 days i have no information and when i called customer care firstly it didnt got conected n when it got the lady said i have not made payment but when i started arguing that my account got deducted and as i work in bank so i have my account details right in front of me showing account debit details, she said she will cl me back but till now...
Complaint comments  Read comments Complaint category Other

Flaberry.com — Unethical behaviour. Money charged, product not delivered.

 Sanjhla Gupta on Feb 16, 2017
I had ordered a gift for Valentine's Day on 14th Feb 2017 (Same day delivery). My order No. is 1200162854 (Amount Rs. 973). The order was not delivered despite of me following up with their customer care through chat (Phone is either busy or nobody picks). On 15th, when I asked for refund, they refused and said Flowers being a perishable product, they can't refund (Don't know why, when the delivery was not made). The customer care agent (Dolly) asked me if the order can be delivered on 15th, out of furiousness I had to agree because I had no option. After a few hours, The status of my order changed...
Complaint comments  Read comments [1]Complaint category Products & Services

Flaberry.com — Order never delivered

 ravi1988sh on Feb 16, 2017
My order was never delivered by flaberry also no status was updated on website order no. 300007404. Their customer service doesn't even provide any support. I am feeling like cheated. I placed an order on 13th Feb and was promised that they would deliver it by 14th. But neither the status was updated nor the product was delivered. This is first time I thought of avaling their services and very disappointed. They also never refund the money....
Complaint comments  Read comments [1]Complaint category Online Shopping

Flaberry.com — Non Delivery After Taking Full Money

 col subir majumdar on Feb 16, 2017
Dear Sir,

I had asked Flaberry.com to deliver flowers and chocolates for son's marriage anniversary on 13 feb 17 by paying online an amount of Rs 1647/- . The Order No was 1200161769.

They confirmed it would be delivered on 13th but till now ie, 16 Feb 17 it is neither delivered nor are they responding to any mail/tele or mob nos. This is an act of outright fraud!

I request Flaberry.com be asked to respond and refund the amount with penalty.

Thanking you.

Col S Majumdar...
Complaint comments  Read comments Complaint category Products & Services

Flaberry.com — Order not delivered, Neither informed nor refunded

 Rijuka Raj on Feb 16, 2017
Order number - 300007422.
Order was given with online full payment to be delivered on 13th FEB for the same day delivery
They have not delivered it yet and neither have apologised and refunded the amount.
Even now, after 3 days the order is in "in Process" state .
Now an unable to reach them even after trying a 100 times through phone, online chat and email.

I have tried at all their numbers: 011 6603 0333, 8010-760-760 and also 8010483484.
wrote email to customer service and also to the admin.

When tried to contact them using...
Complaint comments  Read comments Complaint category Family & Relationships

Flaberry.com — Order never delivered and fake website flower delivery

 Debolina Dutta on Feb 16, 2017
I have placed an ordered flowers via Flaberry.com on 12th Feb 2017 for my parents Order reference is # 1200161683 and it is of amount 343 rs . This order never delivered to parents and no help from customer care as well.
Also sent two emails to Customer care asking the problem, till now didn't received any reply or acknowledgement. When I checked the forum, this seems to be fake site, cheating customers and taking money for nothing.

This website need to be banned and Money has to be refunded. Otherwise many people like us will get cheated without any resolution.This is straight...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Flowers Ordered on Flaberry

 anilsettyk on Feb 15, 2017
I ordered flowers on Flaberry on the 12th Of February and online payment was made for Rs 1038.10. Neither did we get flowers, nor did anyone call to inform that the flowers would not be delivered. While I called them many times on the numbers provided, no one would pick the call.

Below are the order numbers and the amount paid for each order.

1200161706 - 499.00
1200161707 - 539.10
Total - 1038.10...
Complaint comments  Read comments Complaint category Other

Flaberry.com — Refuse to return money

 Megha Mundapi on Feb 15, 2017
Http://www.flaberry.com this company FLABERRY is indulging in unfair practices against consumer.
I had ordered a bouquet for Valentine's day (14th feb 2017). They did not deliver it all day, they did not pick up calls on customer care, there was no way to contact them.
Now they are forcing me to accpept bouquet on 15th feb. There is no use for it now.
I want my money back and they are not complying at all.
They are abusing my rights as a consumer.
http://www.flaberry.com...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Order not delivered and refund not given, do not respond/refund. [Resolved]

 sri harish pilla on Feb 15, 2017
Order number - 1200162366.
Order was given with online full payment to be delivered on 14th FEB on the occasion of Anniversary of my Aunt.
They have not delivered on the occasion and neither have apologised and refunded the amount.
Now an unable to reach them even after trying a 100 times through phone, online chat and email.

I have tried at all their numbers: 011 6603 0333, 8010-760-760 and also 8010483484.
wrote email to customer service and also to the admin.

When tried to contact them using contact us in website, you get the error -...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Not deliver product on time

 farhakhan717 on Feb 15, 2017
Flaberry

With a heavy heart I am writing this mail that I am really disappointed with your services and feeling cheated by your organization. i have given the order on 7 feb to delivery roses on 14th feb, 2017 from your website(flaberry.com).

On 14th feb nor my friend or My fiance received the same. nor i was informed that you ppl are not going to deliver.

and I have tried multiple times calling the customer care number but no body picks the call, nor status is getting updated on website.

i tried flaberry for the 1st time and im very...
Complaint comments  Read comments Complaint category Other

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