Flaberry.com Customer Care
Customer satisfaction rating: 6%
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Flaberry.com Customer Care


New Delhi District
India - 110075

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Flaberry.com Complaints & Reviews

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Flaberry.com — delivery faked by the company [Resolved]

 Kumaraprasad Ganesan on Jan 11, 2018
Ordered 10 pink gerberas in tissue wrap for rs 399 and paid rs 150 for fixed time delivery. My order number is[protected]. The item was never delivered. There was never an attempt by anyone for a delivery. This was a completely a hoax. There is no customer service support. Written to them several times but no response. They are taking advantage of customers faith in online shopping. I demand an explanation from the company for this mishap....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — refund status

 Venkatesulu Yenugula on Jan 8, 2018
I have placed the order in online, delivery place pin code 577522, after placed the order with online payment, customer care executive called, we are unable to delivery this place.

He said amount will refund with 48 hrs, but more than 250 hrs gone, as on date i have not received any refund, in that meantime, i send 20 mails, but nobody reply.

Customer care number also nobody lifting. I have enclosed below...
Complaint comments  Read comments Complaint category Food

Flaberry.com — refund not credited into account

 karan7665 on Jan 8, 2018
On 25/12/2017, i placed an order (Flowers & chocolates) to be delivered at balachaur, nawanshahar-punjab (144521).
Order no.[protected]
Order time : 10:35:42 am ist
Payment mode : net banking
Amouunt paid : rs.699/-
I got confirmation mail regarding my order at 04:07 pm on the same day.
But after waiting till 06:30 pm, i enquired about my order and submit an enquiry on the website of flaberry.in response to which i got a call from customer support in which i was informed that we can't deliver flowers at the requested place and instead of flowers, we can deliver...
Complaint comments  Read comments Complaint category Products & Services

Flaberry.com — product did not delivered and not refunded

 Saicharan prabhu on Jan 6, 2018
I ordered flowers and cake on my friend birthday on 26/12/2017 for rs 799.. Next day i got call from flaberry that's location can't be delivered hence money will be refunded. After that nothing happened. I tried calling and drafting emails more than 20time no response. Hence i have lounched complaint on then here in bangalore local police station and drafted cheating case on 04/1/2018.
Horrible experience.....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Flaberry.com — very bad and worst service. ever order anything in flaberry [Resolved]

 Kumaresan Thangavel on Dec 20, 2017
Ordered a beautiful cake with flower for birth day occasion to deliver on 12 dec early morning and made additional payment to make early morning delivery. Item received on 12 dec late night. Totally spoiled the birth day event. I did not get the cake what i ordered and no flowers. Instead i got some cheap cake and 3 chocolates with worst packing. Without my knowledge and permission they changed the items and delivered. Still i did not receive my refund amount after sending so many mail and complaints. I request every one not to use flaberry....
Complaint comments  Read comments Complaint category Food

Flaberry.com — payment issue

 Srdas82 on Dec 12, 2017
Dear Sir,
I received very bad service in my life ever . I used first time flaberry, i paid my payment on dated 03.12.2017 for delivery on 08.12.2017, but after several mail about my status of delivery i came to know on 08.12.2017 that it will not possible to deliver. Now they are telling that the amount will transfer the flaberry account. but i dont want to use flaberry service.

Please refund my amount.
order No[protected]
smruti Ranjan Das
Complaint comments  Read comments Complaint category Other

Flaberry.com — order#1200180347 | product not delivered [Resolved]

 MuditaSrivastava on Oct 24, 2017
I had ordered a flower basket for my husband's birthday at 1:00 pm on 24th oct. I got a call from someone from the team at 1:15 pm saying that they don't have a square basket that i have ordered and were offering me a cheap looking round basket which i didn't like. He called again at 1:21 to confirm that they have been able to arrange the exact same flower basket that i ordered and that everything will be delivered as per my request.in the evening, when i am expecting to receive the product, i get a call again from their team saying they don't have a square basket and that they cannot deliver my...
Complaint comments  Read comments Complaint category Home & Garden

Flaberry.com — the worst company service ever

 Bu on Oct 2, 2017
I have ordered tenderness flowers with archies greeting card and my order number is[protected] for 1st oct 2017. The company have called me and said that we cannot do the delivery today because of time constrain and will be delivered with a complimentary gift tomorrow morning between 8- 10 am which was still alright for me. Today morning when i havent received the order the person from customer care (Avinash) said we will proceed with the delivery of yesterday's time slot (4-8pm) with extra charges of inr 200. He also told me we are following company's rules and regulations. When i asked him to connect...
Complaint comments  Read comments Complaint category Employees

Flaberry.com — dead flowers received

 Nidhi341 on Aug 27, 2017
I placed an order for 16th aug 2017 order no :[protected] which was not delivered and no refund was given. Instead of that i had to place an another order with order no [protected] in which i received totally dead flowers almost 2-3 days old that to 11 am in the morning when every thing must be fresh. On top of that customer support person was # mouth and the overall boo-key was not even close to the exact boo-key shown in the picture. They promised and apology chocolate box due to the first delivery issue that too did not received. It was pathetic and really sad experience that they ruined my 2 occasions....
Complaint comments  Read comments Complaint category Home & Garden

Flaberry.com — money not refunded

 Jkaur24 on Aug 23, 2017
Very disappointing as order was not delivered and money not refunded to my bank account despite multiple requests simce last 10 days. Worst online ordering experience ever. Gift was not delivered. If it could not be delivered, they should hve told before taking the order. Afterwards m calling customer care over n over. No one is responding to requests of refunding my money back in my account. Bad experience....
Complaint comments  Read comments Complaint category Food

Flaberry.com — chocolate delight cake & cadbury chocolate delivery

 Pankajkaku on Aug 10, 2017
I order one chocolate delight cake & one cadbury celebrations on 30july17 with order no:[protected] to Srinagar uttarakhand which cost be 924 rupees, but nothing has been delivered up till now, they have confirmed me that they will deliver it in time to Srinagar, now when will they refund my money or they will deliver in 1 or 2 days, do I have to go to police station or consumer forum in order to get justice....
Complaint comments  Read comments Complaint category Food

Flaberry.com — non delivery of flowers-order id - 300025089

 Debuman on Aug 8, 2017

I didn't receive the flowers i paid rs 599/- for dated 26 jul.
Inspite of repeated mailers and calling them over phone to refund my money back, even after 14 days, i am yet to get my refund in my bank account.
When asked for refund they are just saying it has been credited to my flaberry account. Why the hell i need to maintain flaberry account. I dont need any.
I want the money to be credited back to my bank account with immediate effect. Please let me know whom to reach /escalate to get my refund in bank account....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — cancellation of order

 Sharan Rikhraj on Aug 1, 2017
Hi i placed a order with falberry and the order i'd is[protected], due to some reason i called them to cancel this and the customer service people were so rude i asked them for a refund after cancellation and they said the money will go the falberry account not to bank account. Will place use flaberry again and not will recommend anyone howevers startup is this dude u will never be successful if this kind of attitude remains....
Complaint comments  Read comments Complaint category Other

Flaberry.com — order no 300022986, refund money

 atulbansal14 on Jul 17, 2017
I have placed a order on 3 july 2017 for rs 599 /- and they have accepted the order for that pin code. The order was supposed to be deliver next morning and till evening of next day they were saying order is under process and than they say they can't deliver on that pin code. I asked for money to be refunded back to my bank account and there customer executive said it will be done within 2 days and today is 17 july 2017, i have not got my money back. I have contacted them numerous times through emails and calling their customer care number but there is no clear response. Companies like this with...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Flower delivery

 Naresh Kudva on Jul 1, 2017
Highly unprofessional. No timely delivery. Pathetic customer care. I had placed order no. [protected], 2 days prior to delivery. Time slot given was 8 am to 12 pm. Upon calling customer care at 11.30 am, they say that being remote location, order delivery time cannot be confirmed

What is the point of getting flower delivery in the evening or night....
Complaint comments  Read comments [1]Complaint category Online Shopping

Flaberry.com — Didn't return my money

 Bunnybunny549@gmail.com on Jun 26, 2017
Worst service is this the wat you treat customers id you do this who order from your site i need my money if it disnt happen i vl complain and spoil ur fame and name. By taking this issue to social bet wroking site. Kindly return my money [protected]. How ridiculous what is the use of doing shopping on ur site when you dont give trust to the customers! Stop this cheating business! Return my amount. I am taking this very seriously.....
Complaint comments  Read comments [3]Complaint category Online Shopping

Flaberry.com — Non delivery and no refund even after 14 days

 Qazmul on Jun 24, 2017
I have booked cake after taking confirmation from customer care about the delivery location vide order no [protected] but as usual they have not delivered and when asked about refund they did not initiate refund also even after talking to customer care more then 5 times. They have not refund the money back.

They always say we will call you shortly about payment. But that shortly never happened....
Complaint comments  Read comments Complaint category Products & Services

Flaberry.com — Refund money

 navneet kaur samra on Jun 18, 2017
I ordered flowers from this site on fathers day worth rupees 624. The order should deliver in morning slot but after sending multiple mails to customer care i did not get any response nor the item delivered. Now the status is showing as money refunded but it not came in my account. I am feeling like cheated by this site. Customer service is worst i have ever seen. If they can not deliver they should say that. They are not responsive at all. I just want my money back in my account. It is really disappointing for me to chose this site. My order no. Is [protected]....
Complaint comments  Read comments Complaint category Products & Services

Flaberry.com — Non-delivery of cake and greeting card

 Sid927 on Jun 18, 2017
#order no. [protected].

I had ordered cake and greeting card to be delivered on 18 june 2017. Till now they have not delivered anything. When i connected to their customer team, they said sorry order can't be delivered as the location is far away. Then why did they take my order. Customer care representative was not responding properly, he is saying for refund finance team will call in 48-72 hours. Cheaters, why did they take order if it can't be delivered and why can't they process refund within 24 hours....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Bouquet

 Anju Sangeeth on Jun 3, 2017
I never knew iam being cheated when i ordered mixed rose bouquet for my parents on their wedding anniversary. They didn't call me to initiate a delivery, instead they cooked up a story telling somebody attented the call and was not willing to pay the delivery charges. Calling their their customer care the next day on may 17th, they told me it will be delivered on 17th by 4pm stating mine was a remote location. Point to be noted is that AMAZON, FERNS N PETALS Have delivered pridoucts to my door step which these cheaters flabbery team state as a remote location.
They offered me...
Complaint comments  Read comments Complaint category Products & Services

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