Flaberry.com Customer Care
Flaberry.com
Customer satisfaction rating: 5%
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132
COMPLAINTS

Flaberry.com Customer Care

Flaberry.com

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Address
Dwarka
Delhi
New Delhi District
Delhi
India - 110075

Customer Care Phone Numbers and Contacts

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33
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Customer satisfaction rating
5%
Complaints
132
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Flaberry.com Complaints & Reviews

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Flaberry.com — unable to cancel the order

 smartdoc on Nov 26, 2018
I placed an order on 23rd nov for a bouquet to be delivered on 25th nov on my friend’s wedding. However, the site kept on showing errors and the date mistakenly got changed. I tried to call the customer support to change the date or cancel the order but the voice recording said they’d send an sms with a link. Every time i opened the link and filled in all the details, it showed an error and i could not submit the form. I just want to cancel the order now and i want a refund. There is no proper platform to address customer issues. I’m never ordering from flaberry anymore....
Complaint comments  Read comments Complaint category Home & Garden

Flaberry.com — non responders

 zen800 on Nov 7, 2018
I have ordered for bunch of flowers in the domain flaberry.com, it is mentioned in their web site that they cover the area which I have opted. Now that while tracking it is in the primitive stage. They haven't started to do the shipment process or packing till now for the delivery. I have called the customer care dept for an enquiry but not responding. They send some message as to guide us. I replied to the message asking the current status and delivery to pin-code. They haven't replied back. Anyway I have paid so the ball in their court. I shall wait till tomorrow. Fellow people please don't order...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — to delay delivery

 amitpriya rajput on Sep 12, 2018
My order id is[protected] I booked order 10/9/2018 and time slot is 4pm to 10 pm than after I changed the schedule 11/9/18 but there is no timing show af my delevery and than after I dnt get any call from Flaberry’s and I create many times ticket to delevery of my product but nothing heppen to this no call and text I get it from flaberry and I tryd many times customer support but nothing happen now I want to cancell my order and refund my money...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — order not delivered and no refund yet

 sdebarajd on Aug 18, 2018
Worst service and customer support, i have encountered. My first order (Order no.[protected], amount rs 1049) was to be delivered on 5th august. I got a mail from customer service that the order can't be delivered, because of geographical location even though i had confirmed the location through pin verification in their portal. When i asked for refund, i got the reply that full amount can't be refunded and part of it will go into flaberry cash and they said if i order chocolate instead of flowers, it will be delivered on time. So i ordered chocolates (Order no.[protected] on 9th august and provided...
Complaint comments  Read comments [1]Complaint category Movement & Delivery

Flaberry.com — refund not processed

 Anushree Rai on Jul 20, 2018
Worst experience ever from the customer support team. Asked for a refund because they didn’t deliver my order on time. To my surprise they said the bought flowers weren’t available with them and they had mailed me regarding this. I didn’t receive any mail of that sort. When I requested for refund, I had to request them for continuous 5 days without anyone from the CustomerSupport team replying back. Still haven’t got my refund. Thinking of filing a consumer complaint against these cheats....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — neither delivery happened nor refund is credited

 Siddharth Khandelwal on Jul 16, 2018
Hi,
I have ordered flowers to be delivered on 14-Feb-2018 but they didnt delivered the order stating that there was heavy rush and they couldnt complete the delivery. Then they said they will credit the amount to my Flaberry credits, but till now neither they have refunded back the amount nor they have credited my Flaberry account. The order ID is [protected]. From last 4-5 months I am struggling to get my amount back, but I havent received any update on this. Please help me getting my refund back to my account ASAP....
Complaint comments  Read comments [1]Complaint category Online Shopping

Flaberry.com — paid in advance but order not delivered

 Yasmin Kazi Ali on Jul 3, 2018
Order number[protected] placed with flaberry with an advance payment of inr 1099 to deliver flowers to a family member on his 89th birthday.
Not only has flaberry failed to deliver the order for a very important occasion but has also been unresponsive to my emails, calls and chats seeking an update.
I understand that the company is a fraud and none of the numbers or email ids can be reached.
I will next lodge a police complaint for this....
Complaint comments  Read comments [1]Complaint category Online Shopping

Flaberry.com — order did not delivered and when looking for the current status it is coming payment not received

 Bani Sachdeva on Jun 20, 2018
Hi I am Bani
N I placed an order n mah order no is[protected] of flowers and chocolates for mah friend but till now mah order is not delivered n when I am trying to contact the customer care or the executives to knw about mah order no response infct whn trying to see d current status it is coming no order exists from this order no
Even amount tooo is deducted from mah account
N even I have proofs too for the payment I made
N now when em calling them for refund no response
This kind of there behaviour is so unprofessional n unethical
Kindly see to mah...
Complaint comments  Read comments Complaint category Family & Relationships

Flaberry.com — birthday cake and etc ordered

 Sevi Jn on Jun 15, 2018
Hey i sevi! My order number was[protected]
Which was ordered on 7 june has been cancelled and there was written that it has been refunded... But i had not got my refund amouny till now mean 15 june... They neither reponse nor they have any contact number... Now i have decided if they wont respones my complaint too i will case file upon them...
Any one more coustmer want to join me please complain on it "case a file"...
Complaint comments  Read comments Complaint category Mobile Handsets

Flaberry.com — order not delivered - no response

 sangs9 on Jun 12, 2018
I ordered flowers online for my mother on jun 9 with a delivery date of jun 10 and a specific time slot for which i was charged extra. The total cost was 1449 rupees.
I tried submitting a complaint through the flaubert website, but it generated an error every time. I tried calling the number they provided in an email but an automated voice always directed me back to their website. I emailed them about my complaint but there has been no response. There is no way to ask for a refund. When i try to check the order status on the site, it states that there is no such order. It does not even recognise...
Complaint comments  Read comments [1]Complaint category Products & Services

Flaberry.com — regarding refund of my money

 Cutie1111 on May 29, 2018
This is me Priya..I hav placed a order on 25 May 18 but I didn’t get the order..so I tried to contact the customer care through mobile but I failed..but finally I talked to ur executive regarding my order I’d[protected]... then he told ur money was deducted but order did not delivered due to some problem..so finally he told i wil arrange a call from our refund team n your money wil b refunded back in your account..but till the date I didn’t received any call from any side...this is so frustrating..disgusting...this is simply a cheating from ur side..my request to you guys pls refund my money...
Complaint comments  Read comments [1]Complaint category Online Shopping

Flaberry.com — not delivered and no response

 Hocuspoo on May 16, 2018
I ve ordered a cake and a bunch of flowers (Order no:[protected] for my friend’s birthday yesterday... They did’nt deliver it and moreover did’nt show the responsibility to inform about it!!! The most fake online site i’ve ever seen!!! Tried to contact the customer care but had no response!!! Atlast they sent me a mail at night saying that they can’t deliver to that area and instead they will sent a pack of chocolates via courrier within 5-7 working days!!! Who needs a surprise after 7 days of birthday!!! And so i need the money back instead... Refund me!!!...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — order not delivered - order status for order #300052538 and no response

 Prabhakaran135 on May 15, 2018
Order status for order #[protected]:

Ordered flowers for mothers day and they never delivered. So called in to either get a refund or talk to customer care to resolve the issue... They promptly hang up on u and tell u to report the issue through a link. Want an immediate refund... And i don't mean one where u say refund is in process and u take more than a week to get that job done too... I can see from google reviews that u guys have cheated many more customers of their money and if at all this is not resolved. I will do my very best to report u to cyber cell and make sure your fake...
Complaint comments  Read comments Complaint category Products & Services

Flaberry.com — non working website and customer care number

 Jiby Soosen Ninan on May 13, 2018
Ordered flowers for mothers day and they never delivered. So called in to either get a refund or talk to customer care to resolve the issue... They promply hang up on u and tell u to report the issue through a link. When u go there and put in the issue it says as email id is invalid. Want an immediate refund... And i dont mean one one where u say refund is in process and u take more than a week to get that job done too... I can see from google reviews that u guys have cheated many more customers of their money and if at all this is not resolved i will do my very best to report u to cyber cell and...
Complaint comments  Read comments Complaint category Business & Finances

Flaberry.com — order not delivered and no response received [Resolved]

 amigoshruti on May 13, 2018
I had placed an order to deliver flowers to my husband for valentines day but the given slot went by, no response from customer care, i am quite sure its a fake no., tried contacting their chat on site, the man went round and round but did not tell me when the flowers would be delivered... A few days later, they refunded the amount in a form of flaberry cash and promised that the next time this wont happen. I thought of using the same for mothers day, again the time slot has gone past and i cannot get in touch with them.
They have no value of occasions/emotions associated. If they cant handle...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — cake delivery

 Isha datta on Apr 27, 2018
So as i have read other reviews as well... Mine is pretty same. My order was cancelled by them and they confirm to refund my money but surprise to my knowledge when i called the customer care i came to knw that they are total fraudsters... When u call them an automatic reply came that they have to some automation process for resolving customer queries promptly...#!!! They are jst befooling client... We cant talk to them there is no fb acc or mob app or even we cant put reviews on there website... M sure this z a fake site and i m fail to understand if ppl are so much complaining regarding this site...
Complaint comments  Read comments [1]Complaint category Online Shopping

Flaberry.com — money refund

 Saranya Doraisami on Apr 16, 2018
I ordered[protected] a cake rs.1299/- for my 14th anniversary. After payment they said delivery is not possible in that area. They said they'll send chocolates but nothing came. I asked them for refund till now i've not got any response. Pls call back and let me know what's happening.. I'm in financial fix. I need the money back. Pls don't do like this to public.....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Flaberry.com — refund money/bad services

 Surendra281107 on Mar 25, 2018
I had ordered from here. But they didn't deliver my order to my destination saying that due to geographical condition it can't be delivered. Ok, fine. Order got cancelled and i mailed several times for refund of my money but they didn't return my money even after two months passed. They don't even bother to respond. Very very bad services. I advice not to purchase from here. They are robbers. They are fraudster....
Complaint comments  Read comments Complaint category Other

Flaberry.com — refund not credited

 ratanrajlaxmi on Mar 16, 2018
Order no[protected]

I ordered flower on 14th feb'18 for same day delivery for jamalpur bihar. It was not delivered and hence i canceled the order and asked the team to refund the amount in my bank account. When i am tracking the order it says refunded but i don't know where amount been credited. There is no customer care representative whom we can talk. After writing multiple mails also we are not getting the response. I want my money back - its rs. 2400+...
Complaint comments  Read comments Complaint category Other

Flaberry.com — unable to use my flaberry credit to order a new purchase.

 Pracheer Bhuyan on Mar 12, 2018
'hopeless' florist shop service. I ordered a boquet online to be delivered on a specific location but to my surprise it was never delivered and nor my money was credited back to my account but instead they credited the amount to flaberry account which is of no use cause i am unable to use that credit and i am so disappointed. I feel cheated and all i want is this fraud company to shut down their business....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

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