Flaberry.com Customer Care
Flaberry.com
Customer satisfaction rating: 5%
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154
COMPLAINTS

Flaberry.com Customer Care

Flaberry.com

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Address
Dwarka
Delhi
New Delhi District
Delhi
India - 110075

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
5%
Complaints
154
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Flaberry.com related photos (31)

Flaberry.com Complaints & Reviews

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Flaberry.com — order cancelled but no refund

 [email protected] on Mar 20, 2019
Hi

I ordered flowers from flabbry that were supposed to deliver on 14-feb-2019. But flabbry didn't deliver anything and cancelled the order due to non fulfillment of their service committment.

They have kept the money with them under flabbry cash and not giving that back to my bank account. I have tried contacting them time & again but they don't bother to reply even once. They are doing fraud on a huge level as millions of customers have been cheated the same was i was.

My order no :[protected]
Mail id : [email protected]
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — alert!! fraud business..

 Arun2019 on Mar 7, 2019
It's a fake business. Check their website (It's fake), they don't even have a customer care phone number. They don't keep their promises and don't have the basic decency to refund the money. I lost my money and valuable time.

My order number was [protected]. I order it for feb 14 in kottayam, kerala. They spoiled my day as well as money. Requested many times for a refund. Every time they are teasing me and wasting my time....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — order not delivered & no refunds

 mayanksh51 on Mar 2, 2019
My order number is [protected] and i placed this order on 13th of feb. But, the ordered has not been delivered yet. The customer care contact is waste of time & other mode of contacting flaberry were dead ends.
This has been the worst online buying experience for me so far. You cant even track your order, you dont have portal for refund claiming. I feel being cheated by the company....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — no refund or response

 cyriacjohn18 on Feb 26, 2019
I had placed an order from flabery.com - order no :[protected] for orchid flowers and a cake to be delivered for 18th february 2019 and they were not able to deliver... So they asked a confirmation to deliver to the next day 19th february. I asked for refund and it's been five days since then... No reply to chats or mail, can't call them either. I have attached mail that i have sent to them in regard to this...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — order cancelled but refund not received

 sharaj kumar on Feb 24, 2019
I have ordered for flower bouquet for delivery on 14th feb to my wife and paid rs. 657 but after 7 days they have first says it is delivered and then when i complaint it shows wrongly updated as delivered instead of cancelled. But till date i have received my money and they have called me and said only rs. 500 and rest will added in flabbery wallet...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — no refund,didn't even deliver the said product [Resolved]

 beware of fraudsss on Feb 23, 2019
I placed an order for flowers the night before valentine's. The whole day there was no update about the product and then late evening their team sends a 'sorry mail', promising to refund the money.
A complete lie! Because not only did they not deliver they failed to refund the money even though it is stated in their refund policy that they'll refund within 24 hrs.
And on top of that they shamelessly mail saying they'll provide flaberry cash instead of refunding the amount back into the bank account!
After writing tons of emails, i got a mail saying they'll initiate a refund...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — product not delivered and even money is not refund

 manishc28 on Feb 21, 2019
Order number :[protected]
Pathetic service, first of all my order was not processed cause of some problem on your side, the least you could hv done was to revert my money back as all other online sites do, your site cannot force me to buy something from your site with no occasion on the list just because ur service is so pathetic that you take orders but don't fulfill them. After 7 days of delay is it my duty to bang my head with ur company to get my money back
Worst experience...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — refund for incomplete order

 Divyasav on Feb 21, 2019
Order no[protected]

First of all my order was not processed cause of some problem on your side, the least you could hv done was to revert my money back as all other online sites do, your site cannot force me to buy something from your site with no occasion on the list just because ur service is so pathetic that you take orders but don't fulfill them. After 7 days of delay is it my duty to bang my head with ur company to get my money back
Worst experience of my life, leave alone how you spoiled my valentine's day...
Complaint comments  Read comments Complaint category Other

Flaberry.com — order number 300065408 not delivered

 rasmivnair on Feb 19, 2019
Place an order on 13th feb 2019 for a delivery on 14th feb 2019, paid through credit card
Order number[protected]
Cute teddy with red roses -1 no
Chocolate truffle cake half kg - 1 no
Item not delivered.
Only received a sorry email.
Requestes for call back - no result
Complaint registered - no result.
Not getting any responses from flaberry....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — order delivery

 mayanksh51 on Feb 17, 2019
My order number is [protected] and i placed this order on 13th of feb. But, the ordered has not been delivered yet. The customer care contact is waste of time & other mode of contacting flaberry were dead ends.
This has been the worst online buying experience for me so far. You cant even track your order, you dont have portal for refund claiming. I feel being cheated by the company....
Complaint comments  Read comments [1]Complaint category Online Shopping

Flaberry.com — flaberry-the worst service ever seen in my life

 VijayPriyaVP on Feb 16, 2019
I am writing this feedback with full of disappointment with flaberry's service. I ordered my bouquet on feb 7th 2019. It supposed to deliver feb 14 th morning 5.30 to 6 am. But it was delivered around 12.30 pm. I am totally disappointed with this. I tried to reach them for the past 2 days (Feb 12th and 13th) because they said they cant give assurance to deliver my order on time when i checked priorly. So i thought of cancel my order but there is no provision to cancel my order in flaberry site (One of the worst online site). Hence i tried to reach them through phone call, chat, email but no response...
Complaint comments  Read comments [1]Complaint category Online Shopping

Flaberry.com — order id 300067175. not delivered yet

 UmeshTT on Feb 16, 2019
I ordered my product on 14th of feb 2019 at around 11 am and the delivery date was also the same which was 14th feb 2019. But the order is not delivered. I raised a lot of tickets regarding this but human interaction, even no reply to the emails at all. I totally frustrated right now as my hard earned money is getting wasted. Seems like somebody did a fraud and stole my money.
More importantly, this company ruined my valentine as the gift is not delivered to the expected person.
I need my money back as well as i want compensation for my relational issues....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — ordered product not delivered and refund not provided by the company also.

 arpan parnami on Feb 15, 2019
Hi Team,

Below are the details:

Date of the incident: 14/02/2019
Order number: #[protected]
Description:
I have ordered the flowers on the occasion of Valentine day and chosen same day delivery option. They have confirmed the order and delivery time was 6 AM to 10 PM. But product was not delivered yet. I tried connecting to the customer care via helpline or generating a request via Write to Us option available in Flaberry portal.
Nothing was working even I tried to reach them via Twitter. I am not getting response over their as well.
Complaint comments  Read comments [3]Complaint category Nature & Environment

Flaberry.com — product never delivered

 vinaypushpakaran on Feb 15, 2019
I placed an order with flaberry.com (Order # [protected]) for delivery on 14th feb and as mentioned by the others in the forum, even i received an email at 8.19pm on 14th feb that they would not be able to fulfill my order due to large number of orders. Please note the following: -

- this company does not have a human interface at all. There is no contact number where consumers can call or reach them.
- the only option is to use the chat window but event that has been disabled since yesterday.
- there is zero accountability to any commitment made. I have not received...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — undelivered the gift

 chiranjitc on Feb 15, 2019
I had placed an order on 14th feb 2019 for a bouquet of flowers and some chocolates on flaberry.com to my wife.

I am highly disappointed by their service. Forget being late.. They failed to even deliver the products i ordered & inform me on 09:36 pm on that day. They took the whole amount in advance because there is no other option but to pay first. Infact i had to pay extra 33.33% for same day & special day delivery.

I tried to track my order multiple times throughout the day but i couldn't get any response from flaberry.com.

They send a sorry mail...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — failure in delivery of product ordered

 Jenson710 on Feb 14, 2019
I had placed an order on 14th feb 2019 for a bouquet of flowers and some chocolates on flaberry.com

I am highly disappointed by their service. Forget being late.. They failed to even deliver the products i ordered. They took the whole amount in advance because there is no other option but to pay first. Infact i had to pay extra for same day delivery.

I tried to track my order multiple times throughout the day but i couldn't get any response from flaberry.com
Their checked the status of my order on their website and it showed it's been received and the order...
Complaint comments  Read comments Complaint category Products & Services

Flaberry.com — valentines gift

 jijind on Feb 14, 2019
Today i ordered, my order contains 12 red roses, 2 chocolates and pay the amount 848 rs from my pnb account through debit card. But after some time i received the message we are extremely sorry about this. Something went wrong and your payment for scheduled order was unsuccessful. Amount payble 748 rs...

Neither did they refund nor order place.

They are fraud & fake site....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — 1200203935

 smily03 on Feb 11, 2019
I ordered order for 9 feb 2019, my order contains 12 red roses, half kg black forest cake, and card (Paid exclusively).

Cost for the order was:- 1069.5 (After 5% discount)

Not received items on 9feb:-
12 roses and card, i already mailed to customer care but no one is replying.
Now to whom should i claim for my issue

Received items:-
Half kg black forest cake even they did not mention anywhere it is eggless or with egg. So nobody ate that cake because all were vegetarian. It should be expected to mention with egg or without egg
Complaint comments  Read comments Complaint category Other

Flaberry.com — money refund not received

 keerthiChinnu on Feb 11, 2019
Hi,

My husband has ordered a gift worth rs.1897 for my birthday. I haven't received the gift.

He had inquired them before placing an order and gave complete delivery address while placing an order. On the day of delivery, they just emailed that they are not able to deliver the gift to the location.

They refunded amount in flabbery wallet but no use of it. So he requested them to refund rupees in his bank account but no response. Customer care support through chat is giving no proper response now.

Worst online shopping site. I am giving...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — internet fraud

 Sandhirrk on Feb 6, 2019
Two orders placed on Flaberry.com for flowers delivery in quick succession.
Payment made through ICICI bank for both orders through debit card of bank.
Flabbery accepts payments through Razorpay
Razorpay asked for duplicate payment which I did not make
Flaberry refuses to refund the money
Flaberry did not deliver the flowers
Mini Statement
R K SANDHIR [protected]
Balance Details as on 22/01/2019
Available Balance INR 53, 531.74Cr.
Cheques In Clearing INR 0.00Cr.
Complaint comments  Read comments Complaint category Online Shopping

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