Flaberry.com — failure in delivery of product ordered

I had placed an order on 14th feb 2019 for a bouquet of flowers and some chocolates on flaberry.com

I am highly disappointed by their service. Forget being late.. They failed to even deliver the products i ordered. They took the whole amount in advance because there is no other option but to pay first. Infact i had to pay extra for same day delivery.

I tried to track my order multiple times throughout the day but i couldn't get any response from flaberry.com
Their checked the status of my order on their website and it showed it's been received and the order is processing. But there was no sign of how long it will take. One thing they promised was it will get delivered on the same day.

They have a chat option in their website to which they didn't respond throughout the day. I mailed them but i got only an auto-generated reply. I requested a call back but didn't even get that. I tried calling on their customer service but only ivr attended the call and there was no response.

After all this i finally received a mail from flaberry.com at 8:00 in the night saying we cannot deliver your order. I mean this is called heights of being unprofessional. They will take your money. Add delivery charges. But forget being late... They won't even deliver your stuff.

And now i can't even cancel my order... The only option i have is to revert my money to flaberry cash.
What a nice way to loot people.

I fell for their trap i request anyone who reads this to not order from their website. They are dozens of other sites... They might charge more but at least they will deliver. Flabbery.com will take your money, charge you extra and won't even deliver your products. Please don't order from there and spread this message.