Flaberry.com — Flaberry.com product not delivered on time, very bad in service. No refund.

Address:

Bangalore, Karnataka, 560078

Reference number 160335. I placed an order on Valentine day (14 Feb, 2017) for my wife which they din't deliver. No updates from them for 2 days (14th n 15th) and no customer care active on those days. Then, they agreed for refund in 3 days. On every 4-5th day when I contact them for status, they would argue for store credit (buy few flowers :D) and when I firmly disagree, they would again agree for full refund in next 2-3 days. This is happening for the past 15 days and finally they are not ready to refund the money. They are crazy guys :D. It seems they are finding us in-valuable and playful. They are literally playing with us and having fun, seriously. Please see the conversations with them below on different dates.

On 17th Feb:
(08:23:16) Sanjay: We have already initiated your payment from our side it will take 7-10 working days to credited in your bank account

On 24th Feb:
(02:51:09) Mamandeep: I just confirm you that we got the approval for store credit
(02:51:22) Gopa: No need of store credit
(02:54:31) Mamandeep: may i know the name of the person who gave you the confirmation that you will get the refund into your bank account only
(02:54:52) Gopa: Sanjay
(03:06:32) Mamandeep: as checked with concern team, we can do for you is we can Transfer your amount of Rs.512 in your bank account and Rs.512 in your store credit
(03:06:38) Mamandeep: Please confirm
(03:11:04) Gopa: No
(03:15:06) Mamandeep: Alright, In your special case i'am forwarding your request for refund processing today now only on my behalf, Please be informed that amount will be credit into your bank account within 2 to 3 working days
(03:19:39) Mamandeep: refund initiated from my end amount will be credit into your bank account within 2 to 3 working days

On 28th Feb:
(09:03:34) Tauseef: I am forwarding your concern regarding the refund in bank account
(09:04:48) Tauseef: it will take
(09:05:05) Tauseef: 3 days more
(09:06:23) Tauseef: it takes 7-10 working days as it is already initiated so sure it will reflect in 3 days
(09:08:25) Tauseef: sure it will reflect back

On 4th Mar:
(10:29:25) Mamandeep: Please be assure that the same thing will never happen again in future, we do the deliveries on time, Please be informed that you can use the flaberry cash within 1 year for new order
(10:29:37) Mamandeep: Sorry we cannot reverse the same amount now