Flaberry.com — Flower bouquet delivered after 10 days even after filing complaint

Address:	560067
Website:	flaberry.com

My order number is[protected]. I ordered the flower booket on 14th feb 2017 around 9.30 am. I closed the date of delivery as 14th feb 2017. The order was successfully placed saying that the flowers will be delivered in couple of hours.
However the flowers were not delivered on the day, not even by the evening. I filed a complaint against them to give me back my refund.
Instead of giving me a refund, flaberry smug people delivered the flowers 10 days later, i. E. On 23th feb 2017.
How do these people think flower deliveries work? Do they think that there product is a garment or electronic product, that they can deliver any day or any time. And people should except that.
How will there so called mr. Ceo feel if there daughter's bday cake is delivered after 10 days of her bday. Will he/she tell the daughter to celebrate her bday 10 days later because of some stupid people who accepted the order even though they clearly had no resources to fulfill all the orders.
For me, getting those flowers delivered on the day which i had chosen was important. I obviously did not want to get the flowers delivered 10 days later. I would have delivered those flowers personally after 10 days myself. Why would i order them online instead? I think they have lost the sight of their existence. Cakes and flowers are to be delivered on the day of occasion (Choose by the customer), and not on the day flaberry feels comfortable to deliver. I also got some customer care call from flaberry after the delivery, i told that person that this was not acceptable. But there was no action against that complaint as well. Flaberry customer care is equally pathetic.

That day obviously meant something special for me as well as for the person to whom the flowers were meant.

I demand a full refund for my order.
Also i would like to file a complaint against flaberry for emotional and mental harassment.