Flaberry.com — not initiating refund to bank account as promised.

Address:

A 225, C Block Rd, Pocket A, Okhla Phase I, Okhla Industrial Area, New Delhi, Delhi 110020, New Delhi, Delhi, 110020

Hi,
i had a bitter experience from flaberry.com . I have ordered a combo pack of cake, bouquet and chocolate box for my friends birthday.
The team were quick enough to make us to do the payments. On the day of my friends birthday i came to know that the product is not delivered by the time they had given. then i contacted through their online chat. the worst situation is that these people are not available to contact through calls. When i got the reply, i came to know that their team were not able to get the cake, so i asked them to cancel and initiate refund. They agreed to do so and i arranged a different cake form different place. Later i got a message saying that they got the cake and it is complimentary. i was waiting for the refund for all these days and now they are saying that the money is transferred in my flaberry.com wallet so that i can use it for next time. since the experience was really bad that not with only refund and the bouquet delivered was different from what i ordered. Now they are saying that they cannot transfer my money to bank now and in future if same problem repeats they will transfer it to my bank account itseems.
Please do the needful and extend your help to get the refund in my bank and stop these kind o[censored]ntruthful and fake websites. I am hereby attaching my order number
ORDER NUMBER[protected]
am attaching a copy of email that they sent to me

Re: Order Complaint
Inbox
x

Flaberry
Wed, Jul 24, 11:20 AM (6 days ago)
to me

Dear Ashwin,

Greetings from Flaberry!

I want to inform you that we are delivering a bouquet of 20 roses with a celebration box with a complimentary cake for the inconvenience you had to face.

Also, we are refunding the amount of cake as discussed on the chat.

Feel free to contact us through chat or email for any further queries.

--
Best Regards
Rhythm Agarwal
Customer Care Representative
Flaberry

hope to merit your kind consideration regarding the same.
Regards