[Resolved]  Flaberry.com — order not delivered and no response received

I had placed an order to deliver flowers to my husband for valentines day but the given slot went by, no response from customer care, i am quite sure its a fake no., tried contacting their chat on site, the man went round and round but did not tell me when the flowers would be delivered... A few days later, they refunded the amount in a form of flaberry cash and promised that the next time this wont happen. I thought o[censored]sing the same for mothers day, again the time slot has gone past and i cannot get in touch with them.
They have no value of occasions/emotions associated. If they cant handle it, why do they take orders.
The worse is there is no response from them.