Flaberry.com — order not delivered - no response

Address:	Hyderabad, Andhra Pradesh
Website:	www.flaberry.com

I ordered flowers online for my mother on jun 9 with a delivery date of jun 10 and a specific time slot for which i was charged extra. The total cost was 1449 rupees.
I tried submitting a complaint through the flaubert website, but it generated an error every time. I tried calling the number they provided in an email but an automated voice always directed me back to their website. I emailed them about my complaint but there has been no response. There is no way to ask for a refund. When i try to check the order status on the site, it states that there is no such order. It does not even recognise the email address i used to order the flowers. However, i did receive an email confirming the order.
I read the online reviews after flaberry failed to deliver. This is the first time i had been cheated by an online website.
This company needs to be blacklisted. My bank account has been charged too.
My dad used to give lillies to my mom on their anniversary. My dad passed away last year and we ordered flowers to deliver to my mom. And they were never delivered. After i read the online reviews, we went to a local store and bought lillies for my mom.
Action needs to be taken against whoever runs this company. They charge customers with an amazing looking site and do not provide any service.