Flaberry.com — order placed is not delivered and just false claims

Address:

Ghaziabad, Uttar Pradesh, 201014

I placed order on 4th nov for the delivery of flowers on 5th nov (Order # [protected]). They promised to deliver it by 1pm, then said there is a delay and the order will be delivered by 3pm. But till 8.30pm, it was not delivered. On inquiring from the helpdesk, they have only one response, we apologize but have no idea why there is a delay. And they are not doing anything for it. They are also not refunding the amount. This is cheating from the company.

I need the refund for this.