Flaberry.com — Order status not known; not delivered

There is no way i can check the order status. Nobody is even responding. I am unable to connect with anyone to understand what's happening. Worst customer service i have ever had. I have been struggling since last 2 days. When order is supposed to be delivered on the same day but there is no way i can know the status. And also website/ app are not at all helpful. Either they should provide a clear information on what is happening with the order or give full refund. I have written some 10 mails to them, and raised tickets for complaints but yet no response from their side.