[Resolved]  Flaberry.com — order#[protected] | product not delivered

Address:	Gurgaon, Haryana, 122002
Website:	www.flaberry.com

I had ordered a flower basket for my husband's birthday at 1:00 pm on 24th oct. I got a call from someone from the team at 1:15 pm saying that they don't have a square basket that i have ordered and were offering me a cheap looking round basket which i didn't like. He called again at 1:21 to confirm that they have been able to arrange the exact same flower basket that i ordered and that everything will be delivered as per my request.in the evening, when i am expecting to receive the product, i get a call again from their team saying they don't have a square basket and that they cannot deliver my order. At this point, he said he will call me back after 10 minutes with some solution to this. I waited for an hour i got no call back. After a lot of struggle with the customer care number and follow ups i finally caught hold of a guy in chat support. Now when it was already late in the day, they said the exact same thing that they cannot provide me the basket i has requested and offered me the cheap looking round basket. I had to finally cancel the order at 8:00 pm with no time left to buy flowers for the occasion. I am highly disappointed!!!