Flaberry.com — product not delivered and refund not given in 2 months

I placed an order for cake and flower on 10th october, 2019 with order no.[protected]. The order couldnt be delivered even after several follow ups and thereafter my refund request of rs 1347 has not been processed till date even after several follow up.

The only way to contact customer care is through chat with their customer care representatives who always promise you to contact you in 48-72 hours and they never contact you.
Rediculous service. This is a fake website.