Flaberry.com — refund not credited for order #[protected]

I have ordered a dark forest cake for my dad's birthday on 17th jan 2018 in flaberry.com. But as usual, they couldn't deliver the cake on time or even after the next day. So i requested them to refund rs. 999 which i paid using the flaberry wallet. Now the order status is showing as "refunded", but i neither received the money on my bank account nor on flaberry wallet. I have sent a couple of emails to inquire about the refund status, but no one is replying back. Looks like this website is a scam. Please stay away from this website.
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My order no.[protected] was supposed to get delivered by 9:30AM on 7-2-2017, but no such thing happened and the status of package was being shown as "IN PROCESS" entire time. There was no response to my enquiries.

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