Flaberry.com — neither delivery happened nor refund is credited

Address:	Pune, Maharashtra
Website:	www.flaberry.com

Hi,
I have ordered flowers to be delivered on 14-Feb-2018 but they didnt delivered the order stating that there was heavy rush and they couldnt complete the delivery. Then they said they will credit the amount to my Flaberry credits, but till now neither they have refunded back the amount nor they have credited my Flaberry account. The order ID is [protected]. From last 4-5 months I am struggling to get my amount back, but I havent received any update on this. Please help me getting my refund back to my account ASAP.