| Address: | Hyderabad, Telangana, 500089 | | Website: | Flipkart.com |
Dear consumer complaints team,
After contacting flipkart several times i did not get any resolution. I was called today on 28th august saying that it is not possible to return the product. I have written many e mails to flipkart telling them that the product stopped working after few days of buying and it is defective. The product do not solve the porpous hence it should be returned. I requested them many times to take the product back and return my money.in return i was only assured that they are contacting the seller. But they never sent me any communication between flipkart and the seller. I was never provided with any resolution. I am only told that they can not help me returning the product because their return window is closed. Kindly help me and guide me to take the matter to consumer court. Flipkart had a very very poor customer service and simply rejected any help. Not only me but many other people have written very bad reviews about this product. They are also facing similar issues like me. The porpous of the product is to provide clean water and if it's not doing that means it's defective. I am really feeling cheated. Kindly help me as i am really annoyed with flipkart and will take any legal action to make all this correct. Please guide me further.
Regards,
Sonia boasman
My earlier complaint is given below
Order id: [protected]
I bought a product called "aqua sure instant with kitanu magnet gravity" from flipkart online shopping website. It was delivered to me on 4th of august 2018. Order number[protected]. It was written on the website that this can clean 850 liters of water.
I have used it two or three times only in the last few days and now it has stopped working.in place of cleaning water it's coming out from sides that means it's not solving the purpose.
Today i called flipkart to return the product but i was told that return window was for only 10 days so they can not return the product. They told me this product does not come with any warranty so i should contact the company service center.
Aquasure is a small product and the company does not sell it directly. They can not repair it either. When i told flipkart that it's your responsibility to take it back as i am feeling cheated buying it from you. I got no support from flipkart. They have sold me a defective product and now they are not ready to return either. Kindly help me in this regard as i am sure this product is either not original or used. If it says it can clean 750 liters of water that should be taken as warrunty. It's a lie selling a product saying it cleans 750 litters of water when it could not even clean 50-60 liters.
Kindly help me in this regard. I would like to take the matter to the consumer court. Kindly guide me the way.
Regards,
Sonia boasman,
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