[Resolved]  Flipkart — about replacement

Address:

Hyderabad, Andhra Pradesh, 500072

Hi I bought new mobile in Flipkart and it has 10days of replacement warranty from the seller, unfortunately mobile finger print scanner not working after 19days of my purchase and I visited the brand service center as it covers the warranty. for my surprise they replied that as it is not even 30days from the date of purchase they will issue DOA (Defect on Arrival) certificate and by producing that certificate i can get replacement for new mobile from the seller. Same message i conveyed to Flipkart asking for replacement and they denied by saying 10days replacement window closed and i need to visit the service center for the issue, , , and i questioned Flipkart, mobile brand itself ready to issue DOA why cant seller accept it and replace the mobile, is my mobile manufactured by the seller or someone else?immediately Flipkart called and asked for DOA certificate for replacement .On 24thOct i submitted the DOA to flipkart after that there is no proper response from Flipkart and when i called them i use to get an answer saying our "Backend team is working on this you well get a call in 24 to 48 hours" I want to go legally on this issue please suggest me ?