Flipkart — Account blocked without any prior information

Address:

Bengaluru

Hi team
This is a very serious incident that took place on 14th August 2022 with my Flipkart account. I was surfing through the application where I wanted to exchange a product. A message was displayed that because of high returns I need to contact customer care for the exchange. I was chatting with one of your executives Ravi from my account and was suddenly logged out of my account. I tried logging in again where there was a message displayed that my account was blocked. I also spoke to one of your executives on call after this but the call was disconnected abruptly and there was no further callback. I again contacted one of the executives on 18th August 2022 but couldn't get a solution. Being a Flipkart Plus member and using it for so long I don't expect this kind of mishap without any prior notification. All my personal data i.e., my card details and my address is saved with the company which can be used further without any prior Information. I hope you will look into the matter seriously.