[Resolved] Flipkart — android handset-xolo era 3x

saink

from Numaligarh, Assam

Address:

713101

From the very first day of my purchase of xolo era 3x from flipkart, the phone continuously hangs and also gets frequently switched off, and has over heating problem.
I tried to get a replacement of the handset from flipkart, so i put up a replacement request from flipkart site. But within 3 days they closed the issue without any solution. This has turned down for the third time and yet no solution has been provided. It's really frustrating to not get any help from flipkart over such a defective mobile.
Please help on the issue. Find the details below:
Order details:-
Order id
Od[protected]

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Mar 7, 2018

Complaint marked as Resolved

Thank you for your support. Flipkart exchanged the set with a new handset of same make & model.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Mar 07, 2018

Flipkart Customer Care's response We would like to inform you that our seller has confirmed that the replacement has already been provided to the customer on February 26, 2018 and it is delivered on February 27, 2018. Hence, closing the complaint from our side.