Flipkart — Bank debited amount but flipkart denied transaction

isp2k13

Address:	Bangalore, Karnataka, 560029
Website:	www.flipkart.com

The delivery guy came with a swiping machine and i made the transaction, money deducted from my account by he said transaction has failed??? He told me i will get a msg from my bank in 20 min (Bout failed transaction) which did not happen even after 30 min and till now. So i pay for two products (My money has been deducted) but i haven't got the product!!!
Called flipkart but they have no clue. They just asked me to email the screenshot of the bank msg!!! Who will guarentee my refund now??? You guys are horrible, take the money but not responsibility. They supposedly has faced this issue with the machine but no1 tried to fix it... Woaah luks like evryones working together to loot ppl!

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Flipkart customer support has been notified about the posted complaint.

Nov 10, 2016

Updated by isp2k13 Flipkart told me that the seller has refunded on OCT 199. I have not got any refund. They even provided me a transcation ID, my bank has no clue about it neither does anything reflect on my account. Flipkart did raise a complain and promised to check with the Seller - but they came back with the same response ddespite me telling them before that i have verified with the bank and there is not refund...seriously I took all the trouble just to hear the same response "the seller has refunded the amount of Oct 16th"////
Chor seller chor Flipkart