[Resolved]  Flipkart — Battery For HUAWEI Huawei 4G Lte WIFI Router HB5F2H

Address:

Bangalore

Order was placed for battery HB5F2H
Seller sent the battery HB434666RBC

Instead of fixing the error done by the seller, flipkart is asking to provide my photo ID, and the same should match withe the order placed etc. as below. I have been asking the explanation from them why they need my personal photo ID now when return is requested and why they do not need any such details when we place the order. But the flipkart team is not answering me

""
Hi Flipkart Customer,

We are writing to you about your recent return request for the Colin Levine Mobile Battery For HUAWEI Huawei 4G Lte WIFI Router E5375 EC5377 HB5F2H

To help you with your return request, please share the below details as an attachment within the next 48 hours

Scanned copy/ clear photo of either Aadhar (both sides) or PAN card. Please ensure that the information on your photo ID should match the details on your recent order(s).
Full image of the product received (front side of the product)
Image of the manufacturing label (manufacturing date, expiry date, etc.)
If the product is damaged, image of the product such that the damage is visible
We will be validating the ID proof shared by you through a third-party service provider. Please provide your consent to Flipkart for use of the identity proof that will be provided by you for the purpose of authenticating the Flipkart Account. Please share the below clause in the email reply along with the photo ID so we can work on your request.

“I give my express consent to Flipkart for collection, use and/or disclosure of my information provided in this email and the documents attached hereto for the purpose of authenticating my Flipkart Account”

Here are a few tips to ensure a clear photo of the ID card:

Place the ID on a dark surface
Use sufficient, natural lighting instead of a flash. It's best if the photo is taken during the daytime- Take photo as directly above the ID as possible. Please ensure that your shadow does not cover your ID
All four edges of your ID should be visible within the image
All details on ID should be clear & legible""