[Resolved]  Flipkart — Beats Studio Buds/Product not received.

Address:

Bangalore

I purchased a Beats Studio earbud from flipkart on Sept 25th 2022 with order ID #OD[protected], seller is BUZZINDIA. Item was in good condition but the issue started when I tried to register the product. Apple registration shows the item (FL6G88KQ0RP4) is out of warranty for which I have raised a case with Apple support #[protected] wherein Apple support team clearly mentioned the product is out of coverage and required an invoice with S/N mentioned in order to reclaim the warranty. 7 days replacement and 1 year brand warranty is what the seller promised on the flipkart website. Hence, i contacted flipkart on Sept 27th asking for the same (Incident: IN[protected]).

Unfortunately, things became hectic thereafter. I have raised multiple requests with flipkart just to issue a fresh invoice with S/N mentioned, with no luck. All of them were rejected stating the seller would not provide a new invoice. Issue would have been solved if I were able to get an invoice with a S/N number. Weeks passed without any resolution, just calls and emails back and forth.

However, Flipkart notified me that the seller has finally agreed to replace the item. Hence, we initiated return procedures against the return request raised on Oct 17 (Return ID[protected]). The replacement has been delivered on Oct 21st and the original has been picked up. To my surprise, the replacement came in a paper cover unlike last time (carton box) and the product box itself was in bad shape (Hindsight, I doubt they knew nothing was inside). I informed the same to the delivery agent but he was helpless, he asked me to contact customer care. I thought a bad looking cover is fine, quality of the item matters. Sadly, the item (case + buds) was missing inside the product box (other items are intact) and it has been found that the box is tampered from bottom keeping the brand seal on top intact. It's having sellotape tapped on all four sides. Pictures attached herewith.

After a month of struggle with flipkart and the seller, I managed to get a replacement but that went wrong in many ways. Again, another term of struggle... I have raised multiple tickets and complaints with flipkart since the replacement and none of them yield any results thus far. The latest ticket has been rejected with the statement your return request could not be fulfilled by the seller as their courier partner has confirmed delivery of the item in your order with order id OD[protected] with the product being intact. It's been more than a month now since I am following up with flipkart/seller for an item which they delivered against what they furnished on their website. It looks like BUZZINDIA is a habitual fraudster. That is evident from the reviews users posted (Flipkart app not letting me review the product for some reasons). The product (Beats earbud) is great, no doubt. That's the only reason BuzzIndia has a good rating, not their service or after sales.

The latest ticket (Incident: IN[protected]) which is open with flipkart says a resolution not later than Nov 6th, and I have provided further images of the box i have received. There is no longer an option for replacement but refund. I wish to get a replacement as the original product is good. Also, the seller has spiked up the price as well. However, I am good with anything at this time as I am exhausted following up with them and feeling hopeless with their attitude. Here are the tickets I have raised so far.

Refund Requested Refund ID:[protected]
Refund Rejected Refund ID:[protected]
Refund Rejected Refund ID:[protected]
Replacement Completed Replacement ID:[protected]
Refund Rejected Refund ID:[protected]
Refund Rejected Refund ID:[protected]