| Address: | 302012 |
| Website: | Flipkart |
Hello
I regret to say that i bought a bharat lifestyle nano fabric 6 seater standard sofa from flipkart on 17/10/2017 which was ordered one month back (Hardly any issue of time delay).
The sofa was in very bad condition with lots of defects. I called customer care of flipkart the very next day. They noted down all the defects in sofa and assured me that there will be a technician visit on 25/10/2017. After that, the replacement will be done.
I waited till 25/10/2017, but there was neither any technician visit nor any call from flipkart.
I called them the next day, and they assured me that the problem will be resolved anyhow till 01/11/2017.
On 01/11/2017, they called me and asked me about the issue, which i already told them the very first day. The executive asked me to wait for 24 hours.
After 24 hours, there was no call from flipkart, so i called them. I talked to the senior executive. He said that the status of sofa is not showing "delivered". What a pathetic condition...!!!
He told that he will update it within 24 hours and i will receive a call for technician visit and replacement.
After more than 24 hours, there was not a single response from flipkart's side.
I called them the next day, they said that they will resolve within 24-48 hrs.
Again i waited. Then they told that my product will be picked up 0n 10/11/2017 for replacement. And now, today is 11/11/2017, still no response and no pick up.
If this is the situation of flipkart, i will never ever purchase any product from flipkart. I am really very very disappointed by such act and service of flipkart.
Kindly resolve my issue. Call me on my registered mobile ([protected]) number for sofa.
The registered mail id for this purchase is [protected]@yahoo.com
Hope you will call and resolve the issue.
Thank you
Ankur dalmiya
[protected]
Jaipur
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