[Resolved] Flipkart — Bought laptop online and they delivered the damaged product.

sivaravi2000

from Chengannur, Kerala

Address:	Chennai, Tamil Nadu, 600026
Website:	www.flipkart.com

Bought a laptop in flipkart and delivered the laptop on 30th june 2016 and found it is damaged and raised a complaint immediately.

The return policy says replacement will provided with in 10 days only. today is 5th day.

They are postponing everyday to provide the replacement saying supplier rejected the request.

I am not with the way of approach by flipkart. please kindly help me to get the refund from flipkart.

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Aug 9, 2016

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jul 07, 2016

Updated by sivaravi2000 The issue is not resolved, They said we will be refund with in 8 working days, once we pick up part (Order)the . Daily i am getting message today we will pick the part in the morning, i have applied leave and waiting for pickup. but in the night i received message, today we have attempted to pickup but failed sorry, we will pickup tomorrow before 7 PM. they given contact number in the message i have tried to reach it will connect to the IVR and then it will be disconnected.

Today is 8th day i have lost the hope really they will pickup. i need help from consumer complaints

Verified Support

Jul 08, 2016

Flipkart Customer Care's response Spoke to customer and informed pickup is arranged and refund will be done by 8BD customer agreed.

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Comments

sivaravi2000

from Chengannur, Kerala

Called Many times, First they are rejecting to accept the request and the Laptop price is Rs. 43989.00

Order No.IN[protected].

The below update is from Flipkart.
// We regret to inform that seller has disapproved your return request for following items in the Order OD[protected].//