Flipkart — bs exclusive premium quality mop mop set

I have ordered a mop set on dated[protected] from flipkart of rs.1364 and paid by online payment and received a wrong product on dated[protected]. Then i call to flipkart customer care and told that a wrong product was delivered to me & their representative assured me that they will resolve it on priority and asked me for replacement or refund. Then i choose for replacement and requested her for providing me the product that i placed the order as soon as possible. Then the replacement request is accepted but later i. E on dated[protected] they have rejected the replacement request and not refunded the money.
Order id-order id - od[protected]