[Resolved]  Flipkart — cancellation of order without approval

Address:

Pune, Maharashtra, 411057

I ordered a mi a1 mobile on 17th december. I can see that the mobile is at the pune hub centre.

Issue 1: ekart delivery person came on 27th. My order was with an exchange of old mobile. The person rejected the exchange phone saying there is a scratch in button. I tried to mention him that functions are all working. Ps: check the images of my old phone. But he went and i told him that i will talk with flipkart team.

Flipkart team told that they have raised the concerns and product will be delivered.
After few hours i received a cancellation call from ekart, which i denied. I called again to the ekart delivery person and he told it must be by mistake, i will schedule a delivery for tomorrow 28th december.

Issue 3: ekart delivery person didn't call or come on 28th december. And my order has been cancelled without approval.

Issue 4: i tried to raise my issues with customer support team and talked multiple times, they raised a ticket and told me on 27th that delivery date is till 31st december. And today morning the item is cancelled.

I am just clueless now, whom should i talk to, filpkart customer service team says that they can only raise the ticket and backend team is working on the issue (Which i don't think as at the end my order is cancelled) i can't directly call the ekart logistics team as the number provided with out of delivery message is only for a day.

I tried to call at the flipkart grievance officer but it says the number is not valid.

I am sorry to say but there is a large communication gap in the retail services. I haven't faced any issues from flipkart earlier, but this one is really pathetic for me.

Talking to customer care doesn't help as they have raise tickets which have an estimate resolve date of 9th jan. Details of the tickets has not been shared with me, it's only the ticket id which i can see.

And by the time they respond back i guess the refund process will be completed.

I am just wondering, have i wasted my 15 day of time? It would have been better if i would have purchased from market.

Nancy pathak
[protected]@gmail.com