I purchased "Beats Studio Buds with Active Noise Cancellation Bluetooth Headset (White, True Wireless)" for INR 6915 on 16th September 2022 . The product page mentioned in Flipkart app clearly states its new product and has 12 months of Apple warranty the seller is " BuzzIndia " in Flipkart, I received the product on 17th September 2022 and when I checked the coverage of warranty in https://checkcoverage.apple.com/ it showed me warranty expires on 13 of October 2022 roughly just 27 days.
I contacted Apple support team for help and they asked me for invoice from Flipkart . The Invoice Flipkart gave me did not have serial number of the product mentioned in it, for which i have to again spend some 30min on call and mailing Flipkart to provide me with a revised invoice which I still did not receive after 24hrs . Apple was kind enough to understand my position and checked manually from their side as to what can be done, they provided me with a solution where in they updated the warranty expiry date from October 2022 to December 2022 by asking me the serial number over call, which is still just 3 months from my original purchase date, I enquired about this and came to know that the purchase of this product was actually made on December 2021, and resold to me on September 2022.
As a consumer I was fooled by the web page of Flipkart providing me wrong information about the product that it has 12 month warranty secondly the seller is not authorised to sell Apple Beats studio buds, as he is not a authorised dealer to do so.
honourable investigator, I also found that many customers had the same issue by reading the reviews of the product and surfing online and Flipkart uses this kind of methods (selling used product, selling product which it is not authorised to sell ) to reduce the price of product to a larger extent and attract customer ultimately fooling them.
I also saw the same happening in Amazon.com as well, may reviews from consumer states that they got warranty of just 4-5 months in place of 12 months as mentioned in Webpage .
The seller who sells in amazon - appario PVT ltd
The link of amazon and Flipkart is given below
https://www.flipkart.com/beats-studio-buds-active-noise-cancellation-bluetooth-h...⇄
https://www.amazon.in/gp/product/B0979RDMR4/ref=ewc_pr_img_1?smid=A14CZOWI0VEHLG...⇄
kindly take action regarding this .
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