[Resolved] Flipkart.com — refund is not processed even after 16 days. order id : od[protected]

jsandeep536

from Hyderabad, Telangana

Address:	Rangareddy, Andhra Pradesh, 500072
Website:	www.flipkart.com/order_details?order_id=OD109912160474148000&src=od&link=order_number

I ordered oppo f3 mobile on 9th aug, 2017 and cancelled on same day. On 12th august i received a message that refund reflects in 6 days which wasn't happened. On 24th my citibank credit card statement generated which included first emi for the mobile. When i spoke to flipkart executives for 4 times they asking me to wait and talk to bank for emi cancellation. When i spoke to bank they were saying cancellation charges applies with 2%on loan amount. They are saying as i opted for no emi cost, i have to bear the charges for cancellation which is not fair without receiving mobile. If they could refund the amount before 24th no emi would have reflected on my credit card. Fyi, refund initiated message received on 12th august from flipkart.com. Though mistake happened from their end, they not responding properly and asking me to wait for 6 more business working days. If this happens, i have to pay the emi though no mobile has received.

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Oct 7, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2017

Flipkart Customer Care's response We have taken this internally.

Verified Support

Sep 01, 2017

Flipkart Customer Care's response We have interacted with the customer, informed Rs. 13956 has been refunded to customers bank account on 27 Aug 2017 by seller and will be credited by[protected]. In case of any delay, please check with your bank. Customer can find bank's customer care number behind the credit/debit card or on their website. Detailed mail have been shared to customers registered email ID.