Flipkart — Complaint regarding failed order and delayed refund

Dear Sir/Madam,

I am writing to express my deep disappointment and frustration regarding the recent incident I experienced while placing an order on Flipkart. I made a purchase on 17/04/23 for a fan and a shirt with a total amount of 2863/- Rs, using my Paytm wallet. Unfortunately, despite the deduction of the amount from my wallet, the order was not successfully placed.

On discovering this issue, I immediately contacted Flipkart's customer service through the provided helpline number. After explaining the situation, I was informed that the money would be credited back to my Paytm wallet within 7 business days. However, to my dismay, after waiting for 8 days, I still had not received the refund.

Feeling concerned and frustrated, I reached out to Flipkart's customer service once again, seeking an update on the refund status. This time, I was requested to provide a screenshot of my Paytm wallet's passbook showing the transaction and deduction. I promptly complied with their request and sent the necessary proof. To my relief, Flipkart confirmed that the money had indeed been deducted from my Paytm wallet.they told me to send the bank account details.

Following this confirmation, I was informed that the refund would be processed directly to my bank account within 7-8 business days. However, it has now been nearly a month since this assurance was given, and I am deeply disappointed to say that the issue remains unresolved.

I understand that errors and delays can occur in any business, but this prolonged delay and lack of communication have severely inconvenienced me. As a loyal customer, I have always trusted Flipkart's services and have had positive experiences in the past. Therefore, it is disheartening to encounter such difficulties now.

I kindly request your immediate attention to this matter and seek prompt resolution of my refund. I expect the entire amount of 2863/- Rs to be credited to my bank account without any further delays. Additionally, I request compensation for the inconvenience caused due to this issue and the significant delay in resolving it.

I hope that this complaint reaches the appropriate department within Flipkart, and necessary action will be taken to address this matter promptly. I believe in the importance of excellent customer service and the value of customer satisfaction, which I have always associated with Flipkart.

I trust that you will take this matter seriously and resolve it in a timely manner. Please acknowledge receipt of this complaint and provide me with regular updates on the progress of my refund. I appreciate your attention to this issue and look forward to a swift resolution.

Yours sincerely,

Akshay Vs
Ph [protected]