[Resolved] Flipkart — damage laptop received and no replacement yet

[email protected]

from New Delhi, Delhi

Address:

122004

Its been 1 month since i ordered laptop and no resolution yet. After faulty/damage laptop received i raised return request on the same day of delivery but from last 4-time replacement rejected by the logistic team without any proper reason. He only mentions there is another team in flipkart which ask them to cancel it. (Wishmaster virendra[protected].
Not sure flipkart update something to logistic and something else to customer.?
Why the logistic team is refusing to pick up although the seller is approving replacement every time.?

After this mental torcher i have been facing, i raised the request for refund also but no action has been taken.?
I sincerely request to close this on a priority basis. Either deliver it or cancel and get it to refund.

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Feb 3, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Lenovo Ideapad 330 Core i5 8th Gen - (8 GB/1 TB HDD/Windows 10 Home/2 GB Graphics) 330-15IKB Laptop with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 25 Dec 19 and should be reflecting on your account by credit card. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.