[Resolved] Flipkart — Damaged/defective product received

akg467

from Ghaziabad, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201017
Website:	www.flipkart.com

Few days back I purchased a cricket bat for my son. Brand was Kookaburra and amount was 2498/- which I paid at the time of delivery (COD). On receiving I found that the product is defective (Handle is damaged and pasted separately). While gone for return request flipkart team told me that refund is not possible and they can give the replacement only and with the same product.

I wanted to know why customer should be penalize for defective products delivered by flipkart?

I don't need that product anymore and wants my money back.

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Jun 23, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 20, 2017

Flipkart Customer Care's response The replacement of the product was approved and it was delivered to the customer on 14th may and issue stands resolved.

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Comments

angucool

from Karur, Tamil Nadu

Dear akg467,

If you wanna refund means ask them to put your money to Flipkart wallet to purchase some other product. Also you should check and understand the refund policy of Flipkart. At the same time they didnt followed the refund as per their Policy means you may gone with RTI letter or Legal Notice from Consumer court.

Anguraj