Flipkart — Defect Laptop - Delay in replacement

Asmi Goswami

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 411057
Website:	Flipkart.com

Hello Sir,
Purchased new dell laptop in exchange offer - Order number (OD[protected] that was delivered on 31st Aug. Found few hardware/software/performance issue with the laptop, replace request[protected] initiated on 8th Sep (before that complaint was raised over email to customer care on 3rd Sep).

Since then, we are following up on Flipkart toll free number, but apart from "will get back to you in 24 hours", not getting any response.

INCIDENTS RAISED number with FK- IN[protected]/IN[protected]

Pls help us in either getting refund or brand new with ordered configuration dell laptop in exchange, as soon as possible, as we are dependant on it for our profession work.

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Flipkart customer support has been notified about the posted complaint.

Sep 14, 2016

Updated by Asmi Goswami Flipkart is not responding to our calls, and keep up waiting. Today again after escaltion they are asking us to wait for 4 more days.

Our professional work is getting impact and we are already in monetary loss along with this mental stress.