[Resolved]  Flipkart — defected item delivered and requesting for refund or replace from flipkart

Address:

3-2-29, SHIVAJI NAGAR, BESIDE BK ENCLAVE, Hyderabad, Telangana, 500089

In the big billion day sale, i ordered real me 5 mobile but seller sent me a used mobile which is not in working condition, i got the mobile with installed screengurd and the back cover also it had other apps which was installed by the previous user. Never ever the new mobiles will not come with screen guard and back cover. And also the camera is not at all opening and very slow. The seller making the customers fools by sending used mobiles and also the mobile is not as described in the description.

The customer care executives are very rude and they are not giving us proper resolution.in the website, there is no replace or refund. I called to customer care number too many times they are postponing the issue regularly. When i ask them for replacement or refund they are asking me to wait 3days time after three days again i connected with them simply they said seller not responding. Is the seller operating flipkart or flipkart maintaining the sellers i don't know? And all the customer care executives are irresponsible and every time i called them they ask the same questions like what is the issue... Again i need to explain the full story...